Tour Operations & Sourcing Lead

EASY EUROPE HOLIDAYS SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

Easy Europe Holidays Sdn. Bhd. in Kuala Lumpur is seeking a Tour Operations & Procurement Manager to lead suppliers and the operations team to ensure tours are confirmed accurately, on time, and delivered to standard.

You will manage bookings, negotiate rates, and coordinate with hotels, airlines, and transport providers. This role demands strong attention to detail, commercial awareness, and the ability to own end-to-end procurement through execution.

Qualifications

• Excellent written and verbal communication in English; Mandarin a plus.
• 2+ years in travel product or related field with proven delivery of tours.
• Able to lead a team and coordinate with suppliers to meet service standards.
• Strong problem-solving and risk management abilities.

Responsibilities

• Build and maintain relationships with hotels, airlines, transport providers, and ground suppliers.
• Negotiate rates, allocations, and terms while ensuring service quality.
• Monitor supplier performance and resolve issues promptly.
• Oversee bookings for group, private, and incentive tours.
• Ensure availability and accuracy of all tour arrangements.
• Manage booking deadlines, payments, cancellation terms, and risk exposure.
• Lead the operations team to ensure timely execution and clear ownership.
• Establish and enforce SOPs for consistency and accountability.

Skills

Attention to detail

Operations leadership

Supplier relationship management

Procurement and contracting

Communication skills

Job description

Easy Europe Holidays Sdn. Bhd. in Kuala Lumpur is seeking a Tour Operations & Procurement Manager to lead suppliers and the operations team to ensure tours are confirmed accurately, on time, and delivered to standard.

You will manage bookings, negotiate rates, and coordinate with hotels, airlines, and transport providers. This role demands strong attention to detail, commercial awareness, and the ability to own end-to-end procurement through execution.