Theme Park Manager (Klang Valley & Johor Bahru)

Only World Group; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Only World Group in Malaysia is seeking an Outlet Manager to oversee daily operations across retail, food & beverage, and guest services at our outlets. You will lead a diverse team, maintain high service standards, and drive profitability while ensuring compliance with company policies.

The role requires a Diploma or Bachelor in business/hospitality, 2–3 years in a managerial or supervisory position, strong leadership and communication skills, and the ability to work flexible hours.

Qualifications

• Minimum diploma or bachelor in business, retail, hospitality.
• 2–3 years of managerial or supervisory experience in attractions, retail, F&B, or hospitality.
• Strong leadership and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays.
• Knowledge of safety regulations and customer service best practices.

Responsibilities

• Oversee day-to-day operations of the outlet including retail, F&B, and customer service.
• Hire, train, and manage staff across departments; develop schedules.
• Ensure high levels of customer satisfaction and resolve inquiries.
• Enforce safety protocols and compliance with regulations.
• Plan promotions and coordinate with marketing.
• Maintain cleanliness and maintenance of the outlet.
• Report to upper management on performance and challenges.
• Manage budget and monitor revenue and expenses.

Skills

Leadership

People management

Communication

Problem solving

Flexibility

Education

Diploma/Bachelor in Business Administration

Hospitality or Retail Management

Job description

The Outlet Manager is responsible for overseeing the daily operations of the outlet, ensuring seamless service, customer satisfaction, and operational efficiency. This role involves leading a team, maintaining high service standards, and optimizing sales and profitability while ensuring compliance with company policies and regulations.

JOB RESPONSIBILITIES

Operations Management

• Oversee the day-to-day operations of the outlet, including retail, food and beverage, and customer service.
• Ensure that all sections of the outlet function smoothly and efficiently.
• Coordinate with departments such as maintenance, food and beverage, and customer service to ensure seamless operations.

Staff Supervision

• Hire, train, and manage employees across various departments within the outlet (cashiers, service crew, kitchen staff, customer service, etc.).
• Develop and implement staff schedules to ensure the outlet is adequately staffed at all times.
• Conduct performance evaluations, provide feedback, and address any employee performance issues.

Customer Experience & Service Quality

• Ensure high levels of customer satisfaction by providing excellent service and a positive experience.
• Address and resolve customer complaints, inquiries, or concerns promptly and professionally.
• Ensure that all team members deliver excellent customer service and engage with visitors in a friendly and professional manner.

Safety & Compliance

• Enforce all safety protocols and guidelines to ensure that customers and staff remain safe at all times.
• Monitor and ensure compliance with local, state. and national regulations regarding health. safety, and food handling standards.
• Ensure that all equipment mid facilities undergo regular maintenance checks and remain in top operating condition.
• Develop and manage the budget for the outlet, ensuring it remains within set financial goals.
• Monitor revenue and expenses, including sales, promotions, and food and beverage profitability.
• Identify opportunities to increase profitability through strategic sales initiatives and operational improvements.

Marketing & Promotions

• Collaborate with the marketing team to promote the outlet through advertisements, social media, and special campaigns.
• Develop and implement seasonal promotions, pricing strategies, and loyalty programs to attract more customers.
• Plan and execute special events or sales campaigns to boost traffic and revenue.

Maintenance & Facility Management

• Oversee the cleanliness and maintenance of the outlet, including service areas, seating, and restrooms.
• Coordinate with maintenance teams to address any repairs or infrastructure upgrades.
• Ensure the outlet maintains an aesthetically pleasing and hygienic environment at all times.
• Plan and coordinate in-store events, promotions, or product launches.
• Ensure that event offerings align with the branding and objectives of the outlet.
• Work with vendors, performers, or partners to enhance customer engagement experiences.
• Prepare for and respond to emergency situations, such as accidents, power outages, or unforeseen disruptions.
• Ensure that all staff are trained in emergency protocols, including first aid and evacuation procedures.
• Conduct safety drills and reviews to keep emergency procedures up to date.

Reporting" Communication

• Regularly report to upper management regarding operational performance, customer feedback, financial status, and any challenges faced.
• Maintain effective communication between different teams and departments within the outlet.
• Review customer feedback and make improvements based on visitor suggestions or complaints.

Sustainability Environmental Management

• Implement sustainable practices to minimize the outlet's environmental impact.
• Work on waste reduction. energy conservation, and responsible sourcing or products and materials.

Strategic Planning

• Develop and implement long-term plans for the outlet's growth and service enhancements.
• Monitor industry trends and competitors to ensure the outlet remains competitive and relevant in the market.

JOB QUALIFICATIONS & REQUIREMENTS

• Minimum Diploma/Bachelor's Degree in Business Administration, Retail Management, Hospitality, or a related field.
• At least 2-3 years of experience in a managerial or supervisory role within attractions, retail, food & beverage, or hospitality industries.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays.
• Knowledge of safety regulations and customer service best practices.

If you crave new challenges that will keep your enthusiasm at its peak. If you have the mind to inspire others and be inspired, and if you simply enjoy a career that stimulates your excitement, you have come to the right place. ONLY WORLD GROUP owns and operates Malaysia’s largest water theme park chain, F&B outlets, various family entertainment attractions and theme park development. We have built an empire of companies that operates in line with our core values – Fun, Food and Good Living. In line with our RAPID expansion, we invite dynamic and ambitious individuals to join us IMMEDIATELY !

History

In 1973, ONLY WORLD GROUP started out as an office equipment and related services provider under the name of World Equipment Sdn Bhd. Over the years, it grew to become a supplier of sophisticated theme park equipments and rides, earning the reputation as the region's top recreational equipment supplier and professional theme park consultant and builder. The OWG business now includes family restaurants, spas, amusement / theme parks and leisure attractions at popular resorts. Growing from strength to strength, the Group is bound to set new trends in the amusement and themeparks, food and beverages, attractions and leisure sectors in Malaysia and around the world.

Product & Services

Inspired by the strong and silent demeanour of the horse, Only World Group has emerged from its humble beginnings to becoming Malaysia’s leading amusement and recreation theme park developer. It has been working behind the scenes, silently, in bringing people together and creating fond memories until present. The wealth of the Group’s experience has gained them recognition as one of the region’s esteemed theme park consultant whose expertise include designing, building and managing operation of parks. Its prowess in this industry has proven with turnkey and contracted projects Resorts World Genting, Universal Studios Singapore, Mines Wonderland, Desa WaterPark and Sunway Lagoon. As the Group embraces the philosophy of “Fun, Food and Good Living”, it also make strides in operating and managing F&B and leisure related brands, found in popular resorts and shopping malls. The Group ventures into good living by providing outlets to relax the body and revitalise the mind namely spas and other related activities. As the future beholds, Only World Group will continue to run ahead in affirming our position of being Only the Best in what we do. With our experience, coupled with forward thinking leaders, we will implement the best business strategy and system in exploring new horizons to create more sparks that will excite the world in terms of “Fun, Food and Good Living”.

If you crave new challenges that will keep your enthusiasm at its peak. If you have the mind to inspire others and be inspired, and if you simply enjoy a career that stimulates your excitement, you have come to the right place. ONLY WORLD GROUP owns and operates Malaysia’s largest water theme park chain, F&B outlets, various family entertainment attractions and theme park development. We have built an empire of companies that operates in line with our core values – Fun, Food and Good Living. In line with our RAPID expansion, we invite dynamic and ambitious individuals to join us IMMEDIATELY !

History

In 1973, ONLY WORLD GROUP started out as an office equipment and related services provider under the name of World Equipment Sdn Bhd. Over the years, it grew to become a supplier of sophisticated theme park equipments and rides, earning the reputation as the region's top recreational equipment supplier and professional theme park consultant and builder. The OWG business now includes family restaurants, spas, amusement / theme parks and leisure attractions at popular resorts. Growing from strength to strength, the Group is bound to set new trends in the amusement and themeparks, food and beverages, attractions and leisure sectors in Malaysia and around the world.

Product & Services

Inspired by the strong and silent demeanour of the horse, Only World Group has emerged from its humble beginnings to becoming Malaysia’s leading amusement and recreation theme park developer. It has been working behind the scenes, silently, in bringing people together and creating fond memories until present. The wealth of the Group’s experience has gained them recognition as one of the region’s esteemed theme park consultant whose expertise include designing, building and managing operation of parks. Its prowess in this industry has proven with turnkey and contracted projects Resorts World Genting, Universal Studios Singapore, Mines Wonderland, Desa WaterPark and Sunway Lagoon. As the Group embraces the philosophy of “Fun, Food and Good Living”, it also make strides in operating and managing F&B and leisure related brands, found in popular resorts and shopping malls. The Group ventures into good living by providing outlets to relax the body and revitalise the mind namely spas and other related activities. As the future beholds, Only World Group will continue to run ahead in affirming our position of being Only the Best in what we do. With our experience, coupled with forward thinking leaders, we will implement the best business strategy and system in exploring new horizons to create more sparks that will excite the world in terms of “Fun, Food and Good Living”.