Theme Park Customer Service

FOKUS RIADAH SDN. BHD. (A member of Skywiz Group); Malacca City; On-site; MYR 28,000 - 42,000; Full time

Job summary

FOKUS RIADAH SDN. BHD. (A member of Skywiz Group) invites a customer-focused receptionist to greet visitors and provide information across our amusement facilities in Malaysia.

You will manage inquiries, assist with ticketing, guide guests, and handle lost-and-found duties while ensuring a smooth experience. Candidates with at least SPM or Diploma, strong English and Bahasa Malaysia, and good interpersonal skills are encouraged to apply.

Qualifications

• Must possess at least an SPM, Diploma or equivalent.
• Fresh graduates are encouraging to apply.
• Good command in English & Bahasa Malaysia in both spoken and written.
• Good command in spoken Mandarin is an additional advantage.
• Proper phone etiquette with excellent interpersonal and active listening skills.
• Resourceful, proactive, and able to work independently.
• Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs.
• Able to work on public holidays and weekends (based on business needs).

Responsibilities

• Reception and Inquiry: Provide a friendly welcome, answer visitors' questions, offer information, and guidance.
• Problem Resolution: Address visitor complaints and concerns, find solutions to ensure their satisfaction.
• Ticketing Services: Assist visitors in purchasing and exchanging tickets, explaining ticket information.
• Guidance Services: Provide basic guidance services, directing visitors to different amusement facilities.
• Lost and Found: Assist visitors in locating lost items and deliver them to the lost and found area.
• Queue Management: Assist in managing queues for entrance, ensuring smooth entry.
• Satisfaction Surveys: Conduct visitor satisfaction surveys, collect feedback to improve service quality.

Skills

English

Bahasa Malaysia

Mandarin

Phone etiquette

Interpersonal skills

Active listening

Independent worker

Shift work

Education

SPM / Diploma or equivalent

Job description

Reception and Inquiry:Provide a friendly welcome, answer visitors' questions, offer information, and guidance.

Problem Resolution:Address visitor complaints and concerns, find solutions to ensure their satisfaction.

Ticketing Services:Assist visitors in purchasing and exchanging tickets, explaining ticket information.

Guidance Services:Provide basic guidance services, directing visitors to different amusement facilities.

Lost and Found:Assist visitors in locating lost items and deliver them to the lost and found area.

Queue Management:Assist in managing queues for entrance, ensuring smooth entry.

Satisfaction Surveys:Conduct visitor satisfaction surveys, collect feedback to improve service quality.

Requirements

Must possess at least an SPM, Diploma or equivalent.

Fresh graduates are encouraging to apply.

Good command in English & Bahasa Malaysia in both spoken and written.

Good command in spoken - Mandarin is an additional advantage

Proper phone etiquette with excellent interpersonal and active listening skills

Resourceful, proactive, and able to work independently

Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs

Able to work on public holidays and weekends (based on business needs)