Territory Sales Manager

Avantor; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

Avantor in Malaysia is seeking a results-driven sales professional to manage accounts, visit customer sites within the assigned territory, and sell the VWR portfolio of products. You will be the primary post-sale contact, focusing on customer satisfaction and expanding business through face-to-face meetings, phone, and virtual consultations.

This role requires at least 5 years in complex B2B sales, experience in laboratory equipment, and willingness to travel across the country and occasionally

Qualifications

• Requires BA/BSc or equivalent.
• At least 5 years of experience in a complex B2B sales environment.
• Preferably experience selling laboratory equipment and related products.

Responsibilities

• Maintain relationships with accounts by visiting customer sites within the assigned territory.
• Sell products and services and act as post-sale contact to ensure customer satisfaction and retention.
• Execute sales strategy, generate reports, and identify opportunities to grow sales volume while meeting service levels.

Skills

Complex sales

B2B sales

Lab equipment knowledge

Travel willing

Consultative selling

Account management

Education

BA/BSc or equivalent

Job description

The Opportunity

Under general supervision, responsible for maintaining relationships with accounts by visiting customer sites within assigned territory. Sell products and services to customers and act as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing business. In addition to face-to-face meetings, engage with customers over the phone and Internet (e.g., chat, email, video conferencing, etc.) to close sales and support clients. Respond to client inquiries and offer guidance on appropriate products and services. Execute sales strategy, generate sales reports, and identify opportunities to increase sales volume while ensuring service levels are met.

• Relationship Development: Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business.
• Targets: Meet/exceed IOP for sales and margin. Develop awareness / sales in the VWR Private Label range to increase margin.
• Strategy Implementation: Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business.
• Business Development: Drive new and existing opportunities by managing territory appropriately to maximize number of customer visits. Call customers frequently to create opportunities for selling the VWR portfolio of products. Understand customer profile, be able to identify trends and opportunities that will generate sales.
• Utilize VWR Resources: Utilize local and global internal (cross-functional) and external contacts to help achieve targets. Utilize VWR CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales.
• Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.
• Performs other duties as assigned

QUALIFICATIONS (Education/Training, Experience And Certifications)

• BA/BSc or equivalent essential
• At least 5 years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach
• Business-to-business sales experience, preferably in the Chemical and Chromatography Industry
• Experience in the sales of laboratory equipment will be considered
• Experienced in working in a fast paced and targeted environment, with high team interaction, routinely interacting with customers, manufacturers and colleagues
• A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach
• Willingness to travel frequently within the country and occasionally within SEA

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career.

Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better.

It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.