Territory Healthcare Product Specialist

DKSH Management Ltd.; Ipoh; On-site; MYR 42,000 - 66,000; Full time

Job summary

DKSH Management Ltd. in Ipoh, Malaysia, is seeking a Product Specialist to drive sales performance and customer engagement for assigned healthcare products and territories.

The role focuses on disciplined territory management, effective product promotion, and cultivating strong customer relationships across healthcare channels. The position requires a minimum education level (SPM/ Diploma) with healthcare sales experience, strong communication, and proficiency in MS Office.

Qualifications

• SPM or Diploma minimum; a Degree in Allied Health is an added advantage.
• Minimum one year of working experience in healthcare sales.
• Basic knowledge of industry, market, competitors, customers, products and services with sound selling skills.
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life and warranties.
• Strong communication and negotiation skills with the ability to engage and influence healthcare customers effectively.
• Proficiency in Microsoft Excel, Word and PowerPoint; good command of English.

Responsibilities

• Manage day-to-day operating expenditures against budgets to ensure efficient resource usage.
• Input to medical sales plans and implement action plans to achieve sales targets.
• Track progress against KPIs and sales plans; prioritize daily sales activities.
• Call/visit existing and prospective customers to solicit orders, demonstrations and quotations.
• Conduct product demonstrations and emphasize saleable features and customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms per company policies.
• Report on activities and products of competitors.
• Record sales data for reporting and maintain CRM customer data.
• Execute improvements to sales processes and customer satisfaction to hit targets.
• Maintain a complaints/issues log and follow up with customers.
• Respond to orders and queries; inform customers of promotions and new products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.

Skills

Communication skills

Negotiation

Sales skills

Customer engagement

Education

SPM/ Diploma

Allied Health degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

DKSH Management Ltd. in Ipoh, Malaysia, is seeking a Product Specialist to drive sales performance and customer engagement for assigned healthcare products and territories.

The role focuses on disciplined territory management, effective product promotion, and cultivating strong customer relationships across healthcare channels. The position requires a minimum education level (SPM/ Diploma) with healthcare sales experience, strong communication, and proficiency in MS Office.