Telesales Team Lead

Cartrack; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Cartrack is seeking a Telesales Team Lead in Kuala Lumpur to guide a growing telesales team, drive revenue, and optimize performance. You will coach agents, analyze metrics, and implement effective sales strategies to expand our customer base and retain existing clients.

The role demands leadership, strong communication, and hands-on involvement in calls to ensure service quality. Experience in CRM systems and a proactive, results-driven mindset are essential.

Qualifications

• 5+ years in telesales, with 3–5 years in a team lead role.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Lead, motivate, and manage a team of telesales agents to achieve targets.
• Develop and implement telesales strategies to drive revenue and acquire new customers.
• Provide ongoing training, coaching, demonstration and mentoring to telesales agents.
• Oversee and participate in customer calls to ensure high-quality service and resolve escalated issues.
• Set and review sales targets, ensuring the team meets or exceeds revenue and KPI goals.
• Continuously assess and improve telesales processes and workflows.

Skills

Leadership

Team management

Communication

Negotiation

Telesales techniques

Tools

Salesforce

HubSpot

Microsoft Office

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.


• Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.


• Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.


• Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.


• Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.


• Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Requirements

• Minimum of 5 years in telesales, with at least 3-5 years in a team lead.


• Strong leadership and team management skills.


• Excellent communication and negotiation abilities.


• In-depth understanding of telesales techniques and customer engagement.


• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.


• Highly motivated, goal-oriented, and driven.