Assistant Manager, Tele Sales

Fairview International School; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fairview International School is seeking a Tele Sales Supervisor to assist in managing daily tele sales operations and leading a team to achieve KPIs. The role includes coaching, monitoring, and performance feedback across the sales floor.

The ideal candidate will drive data-driven improvements, collaborate with marketing and operations, and ensure compliance with scripts and procedures to optimise customer interactions and sales results.

Qualifications

• Bachelor’s degree preferred in business or marketing.
• 3–5 years in Tele Sales/Contact Centre/Sales.
• 1–2 years in supervisory role.

Responsibilities

• Assist in managing daily tele sales operations and team performance.
• Monitor individual and team sales targets and KPIs.
• Lead, coach, and motivate tele sales executives to improve productivity and conversion rates.
• Conduct call monitoring and provide feedback for continuous improvement.
• Prepare sales performance reports and analyze trends.
• Support recruitment, onboarding, and training of new tele sales staff.
• Ensure compliance with company policies, scripts, and regulatory requirements.
• Handle escalated customer inquiries and resolve issues professionally.
• Collaborate with marketing and operations to improve campaign effectiveness.
• Review call quality, attendance, and productivity metrics.
• Develop action plans to improve underperforming team members.
• Support process improvement initiatives to enhance customer experience and sales results.

Skills

People management

Coaching

Negotiation

Communication

Reporting

Education

Bachelor’s Degree in Business Administration or Marketing

Tools

CRM systems

Microsoft Excel

Reporting tools

Job description

Key Responsibilities

• Assist in managing daily tele sales operations and team performance.
• Monitor individual and team sales targets and ensure achievement of KPIs.
• Lead, coach, and motivate tele sales executives to improve productivity and conversion rates.
• Conduct call monitoring and provide feedback for continuous improvement.
• Prepare sales performance reports and analyze trends.
• Support recruitment, onboarding, and training of new tele sales staff.
• Ensure compliance with company policies, scripts, and regulatory requirements.
• Handle escalated customer enquiries and resolve issues professionally.
• Work closely with marketing and operations teams to improve campaign effectiveness.
• Review call quality, attendance, and productivity metrics.
• Develop action plans to improve underperforming team members.
• Support process improvement initiatives to enhance customer experience and sales results.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related field (preferred).
• Minimum 3–5 years’ experience in Tele Sales / Contact Centre / Sales, with 1–2 years in supervisory or team leadership role.
• Strong people management and coaching skills.
• Good communication and negotiation abilities.
• Experience managing sales KPIs and reporting.
• Proficient in CRM systems, Microsoft Excel, and reporting tools.
• Ability to work under pressure and meet targets.