Telesales Representative - Mandarin (Immediate Joiners)

TP; Selangor; On-site; MYR 36,000 - 50,000; Full time

Job summary

TP in Malaysia is seeking a dynamic Telesales Representative to drive customer success and sales growth. You will answer calls, build trust, and tailor solutions to help clients thrive.

Requirements include Mandarin fluency, SPM or above, a sales-driven mindset, adaptability, and a willingness to train. Fresh graduates are encouraged to apply and training is provided.

Qualifications

• Mandarin fluency is a must.
• SPM qualification or above required.
• Fresh graduates are encouraged to apply; training is provided.
• Experience in B2B or B2C sales is a plus.

Responsibilities

• Handle incoming inquiries with strong customer service and sales mindset.
• Take a consultative approach to understand client needs and recommend products/services.
• Master the art of "one-call resolutions" by troubleshooting client issues.
• Resolve scope-related issues and guide clients toward third-party solutions or paid consultations when needed.
• Drive performance by hitting targets for First Call Resolution, Conversion Rates, NPS, and new sales.

Skills

Mandarin

Sales mindset

Adaptability

Education

SPM or above

Job description

Are you a natural communicator who loves turning conversations into conversions? We are looking for a dynamic Telesales Representative to be the driving force behind our customer success and sales growth. In this role, you won’t just answer calls—you will build trust, solve real business problems, and unlock tailored solutions that help our clients thrive.

If you are goal-driven, love a fast-paced environment, and want a role where your earning potential matches your hustle, this is for you!

• Connect & Convert: Handle incoming inquiries with top-tier customer service and a sharp sales mindset.
• Consult & Solicit: Take a consultative approach to understand client needs, recommending new products and services that truly benefit their business.
• Problem Solve: Master the art of "one-call resolutions" by troubleshooting client issues smoothly.
• Think Beyond: Resolve scope-related issues and confidently guide clients toward third-party solutions or paid consultations when needed.
• Crush Key Metrics: Drive your own success by hitting targets for First Call Resolution, Conversion Rates, Net Promoter Score (NPS), and New Sales.

What We Are Looking For (Requirements)

• Language Elite: Fluency in Mandarin (excellent verbal, written, and comprehension skills are a must).
• Education: Minimum SPM qualification or above.
• Sales DNA: A genuine passion for sales and a hunger to hit targets.
• Adaptability: Exceptional interpersonal skills and the ability to thrive in a high-volume, energetic environment.
• Experience (Bonus!): Prior experience in B2B or B2C sales is a major plus, but Fresh Graduates are highly encouraged to apply! We train for success.

What’s in it for You?

• Competitive salary package up to RM 4,500
• Accessible and vibrant office location at Kelana Centre Point
• Clear career progression and continuous sales training