Telesales Officer

Ibnu Sina Wellness Sdn Bhd; Kajang; On-site; MYR 22,000 - 30,000; Full time

Benefits offered by this job

Attractive commission

Medical claim

Annual leave

Internal training

Career development opportunities

Free parking

Job summary

Ibnu Sina Wellness Sdn Bhd in Kajang, Selangor, is seeking a driven Telesales Officer to convert qualified leads into customers over phone and WhatsApp, while building relationships and hitting sales targets. Ideal candidates have 1–2 years in telesales, strong communication, and are comfortable with KPIs and closing deals.

Knowledge of CRM systems and MS Office is essential, and health/wellness product experience is a plus.

Qualifications

• 1–2 years of telesales or similar sales experience.
• Experience handling inbound and outbound calls.
• Strong verbal and written communication.
• Good negotiation, objection handling, and closing skills.
• KPI-driven and target-oriented.
• Experience using CRM systems.
• Proficient in Microsoft Office and AI tools.
• Diploma or Advanced Diploma preferred.

Responsibilities

• Contact qualified inbound and outbound leads.
• Conduct sales conversations via phone and WhatsApp.
• Identify customer needs and clearly explain products and services.
• Handle questions, objections, and concerns professionally.
• Follow up with prospects until a decision is reached.
• Close sales and meet daily and monthly targets.
• Maintain accurate customer information in the CRM.
• Collaborate with Sales & Marketing to improve conversions.
• Own your sales performance and continuously improve.

Skills

Telesales

Communication

Negotiation

Closing

KPI-driven

Sales mindset

Education

Diploma or Advanced Diploma

Tools

CRM systems

Microsoft Office

AI tools

Job description

Ibnu Sina Wellness is looking for a driven Telesales Officer to join our team in Kajang, Selangor. You will be responsible for converting qualified leads into customers through phone calls and WhatsApp, building strong customer relationships, following up with prospects, and achieving sales targets. This role is well suited to someone who is confident in communication, enjoys sales, is comfortable working with KPIs, and has a strong closing mindset.

Key responsibilities

Contact qualified inbound and outbound leads.

Conduct sales conversations through phone and WhatsApp.

Understand customer needs and confidently explain our products and services.

Handle customer questions, objections, and concerns professionally.

Follow up with prospects consistently until a decision is reached.

Close sales and achieve daily and monthly sales targets.

Maintain accurate customer information and sales records in the CRM system.

Work closely with the Sales & Marketing team to improve conversion and customer experience.

Take ownership of your sales performance and continuously improve your selling skills.

About you

Minimum 1–2 years of experience in telesales, telemarketing, WhatsApp sales, or sales-oriented customer service.

Comfortable handling both inbound and outbound calls.

Strong verbal and written communication skills.

Good negotiation, objection-handling, and closing skills.

Goal-oriented and comfortable working with KPI and sales targets.

Experience using CRM systems.

Proficient in Microsoft Office and AI tools.

Fast learner with a strong sales-closing mindset.

Experience in health or wellness products/services is an added advantage.

Diploma or Advanced Diploma is preferred.

Basic salary: RM2,000–RM2,500 per month

Attractive commission and performance incentives

Qualified leads provided

Medical claim (for confirmed staff)

Annual leave and medical leave

Internal training and skills development

Career development and promotion opportunities based on performance

Team and company events

Free parking

Supportive working environment

About us

Ibnu Sina Wellness is committed to developing your sales, communication, customer relationship, and digital skills while working with qualified leads and a supportive team. You will receive training and have opportunities for professional growth and career advancement based on your performance and development.