Telesales (Junior Executive)

FMX (M) Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Medical health insurance

14 days annual leave

On job and external training

Job summary

FMX (M) Sdn Bhd in Malaysia is seeking a proactive Business Development professional to identify opportunities, build a strong prospect database, and drive lead generation. You will engage potential customers through calls, online research, and referrals, and maintain a robust CRM for tracking progress.

You will handle communication with prospects via calls, email, and WhatsApp, coordinate appointments, and support the sales team with reports and documentation.

Qualifications

• Excellent verbal and written communication skills.
• Strong telephone etiquette and interpersonal skills.
• Customer-focused with a professional and positive attitude.
• Confident, persuasive, and comfortable speaking with potential customers.
• Strong follow-up and relationship-building skills.

Responsibilities

• Identify and develop new business opportunities through outbound calls, online research, referrals, and company databases.
• Build, maintain, and regularly update a database of qualified prospects.
• Research target industries, businesses, and potential customers to identify sales opportunities.
• Maintain a consistent pipeline of quality leads for the Business Development team.
• Contact prospective customers to understand their logistics needs and requirements.
• Qualify prospects based on potential, shipment volume, and decision authority.
• Record prospect and customer information in the CRM system.
• Schedule appointments and meetings for the Business Development team.
• Coordinate meeting schedules between customers and internal stakeholders.
• Follow up with prospects to confirm appointments and update the sales pipeline.
• Introduce FMX products, services, and logistics solutions to potential customers.
• Respond to customer inquiries via telephone, email, and WhatsApp.
• Conduct regular follow-ups with prospects to maintain engagement.
• Build and maintain positive relationships with customers.
• Maintain accurate customer records and call activities in the CRM.
• Prepare daily, weekly, and monthly sales activity reports.
• Support the Business Development team with sales administration.
• Work with the team to support lead conversion and sales activities.
• Participate in product training and sales meetings.

Skills

Outbound calling

CRM usage

Research abilities

Lead generation

Communication

Tools

Microsoft Office

Internet research

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Identify and develop new business opportunities through outbound calls, online research, referrals, and company databases.
• Build, maintain, and regularly update a database of qualified prospects.
• Research target industries, businesses, and potential customers to identify sales opportunities.
• Maintain a consistent pipeline of quality leads for the Business Development team.

Prospect Qualification

• Contact prospective customers to understand their logistics needs and business requirements.
• Qualify prospects based on business potential, shipment volume, logistics requirements, and decision-making authority.
• Accurately record prospect and customer information in the CRM system.

Appointment Setting

• Schedule appointments and business meetings for the Business Development team.
• Coordinate meeting schedules between customers and internal stakeholders.
• Follow up with prospects to confirm appointments and ensure all meeting details are updated in the sales pipeline.

Customer Communication

• Introduce FMX products, services, and logistics solutions to potential customers in a professional manner.
• Respond to customer enquiries via telephone, email, and WhatsApp.
• Conduct regular follow-ups with prospects to maintain engagement and identify business opportunities.
• Build and maintain positive relationships with prospective and existing customers.
• Maintain accurate customer records, call activities, lead status, and follow-up information in the CRM system.
• Ensure all customer and prospect information is complete, accurate, and up to date.
• Prepare daily, weekly, and monthly sales activity and lead generation reports.
• Support the Business Development team with sales administration and documentation.
• Work closely with the Business Development team to support lead conversion and sales activities.
• Participate in product training, sales meetings, and continuous improvement initiatives.
• Contribute ideas to improve lead generation and customer engagement activities.

Requirements

Experience

• Fresh graduates are encouraged to apply.
• Previous experience in telesales, telemarketing, customer service, logistics, freight forwarding, or business development is an advantage.

Technical Skills

• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Good internet research and information-gathering skills.

Skills & Attributes

• Excellent verbal and written communication skills.
• Strong telephone etiquette and interpersonal skills.
• Customer-focused with a professional and positive attitude.
• Confident, persuasive, and comfortable speaking with potential customers.
• Strong follow-up and relationship-building skills.
• Good time management and organizational skills.
• Self-motivated, target-oriented, and results-driven.
• Able to work independently as well as collaboratively within a team.

Working Hour

• Monday to Friday - 5 days (8:30 am - 6:00 pm)

Other Benefits

• Unlimited appointed clinic claim
• Medical health insurance
• 14 days annual leave
• On job training and external training provided