Indoor Sales Support Executive

FMX (M) Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Unlimited appointed clinic claim

Medical health insurance

14 days annual leave

On job training and external training

Job summary

FMX (M) Sdn Bhd is seeking a results-driven Indoor Sales Executive in Malaysia to convert marketing leads into sales opportunities through cold calls, emails, and other channels. The role emphasizes customer engagement, follow-up, and achieving sales KPIs and targets.

Ideal candidates will have a background in customer service or telesales, with exposure to freight forwarding, courier, or logistics. You will coordinate quotations, maintain accounts, and build strong client relationships while

Qualifications

• Diploma or Bachelor’s in Business, Sales, Logistics or related field.
• Experience in customer service, telesales or sales support preferred.
• Experience in freight forwarding, courier, logistics or supply chain is an advantage.
• Good command of English and Bahasa Malaysia, both written and spoken.
• Strong communication, negotiation and interpersonal skills.
• Confident with outbound calls and engaging potential customers.
• Detail-oriented with strong organizational and multitasking abilities.

Responsibilities

• Follow up and qualify leads generated from marketing campaigns and other lead generation activities.
• Contact prospective customers through cold calls, emails, and other channels to identify sales opportunities.
• Provide professional and responsive customer service by handling enquiries, resolving issues, and ensuring customer satisfaction.
• Communicate with customers clearly and professionally, both verbally and in writing.
• Coordinate with relevant internal departments to obtain quotations and prepare sales proposals.
• Prepare One-Off Quotations (OOQ) and other sales-related documentation when required.
• Maintain and update customer accounts, contact details, and sales activities in the system.
• Monitor customer orders and follow up to ensure timely delivery and resolution of any logistical issues.
• Maintain a good understanding of FMX products, services, pricing, and operational processes.
• Build and maintain positive relationships with customers to encourage repeat business and identify additional sales opportunities.
• Achieve assigned sales KPIs, targets, and telesales performance objectives.
• Work closely with the Sales and other internal teams to support business growth.

Skills

Customer engagement

Telesales

Outbound calls

Communication

Negotiation

Education

Diploma or Bachelor's

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a results-driven Indoor Sales Executive to join our sales team. You will play an important role in converting marketing and lead generation campaigns into sales opportunities by contacting potential customers through cold calls, email, and other communication channels.

This role is ideal for someone who is confident in customer engagement, follow-up, and working towards sales KPIs and targets. Experience in forwarding, freight, or logistics will be an added advantage.

Key Responsibilities

• Follow up and qualify leads generated from marketing campaigns and other lead generation activities.
• Contact prospective customers through cold calls, emails, and other channels to identify sales opportunities.
• Provide professional and responsive customer service by handling enquiries, resolving issues, and ensuring customer satisfaction.
• Communicate with customers clearly and professionally, both verbally and in writing.
• Coordinate with relevant internal departments to obtain quotations and prepare sales proposals.
• Prepare One-Off Quotations (OOQ) and other sales-related documentation when required.
• Maintain and update customer accounts, contact details, and sales activities in the system.
• Monitor customer orders and follow up to ensure timely delivery and resolution of any logistical issues.
• Maintain a good understanding of FMX products, services, pricing, and operational processes.
• Build and maintain positive relationships with customers to encourage repeat business and identify additional sales opportunities.
• Achieve assigned sales KPIs, targets, and telesales performance objectives.
• Work closely with the Sales and other internal teams to support business growth.

Requirements

• Diploma or Bachelor’s Degree or equivalent in Business, Sales, Logistics, or a related field.
• Previous experience in customer service, telesales, inside sales, or sales support is preferred.
• Experience in a freight forwarding, courier, logistics, or supply chain environment will be an added advantage.
• Good command of English and Bahasa Malaysia, both written and spoken.
• Strong communication, negotiation, and interpersonal skills.
• Confident and comfortable making outbound calls and engaging with potential customers.
• Strong customer service and problem-solving skills.
• Detail-oriented with good organizational and multitasking abilities.
• Able to work collaboratively with different departments.
• Knowledge of forwarding, logistics services, and related processes is an advantage.
• Highly motivated, target-driven, and able to work effectively in a KPI-focused environment.

Why Join Us?

• Opportunity to build your career in the logistics and supply chain industry.
• Gain valuable experience in inside sales, telesales, and customer relationship management.
• Work closely with experienced Sales and Business Development teams.
• Develop your knowledge of logistics solutions and business-to-business sales.

Working Location

Working hour:
Monday to Friday (8:30 am - 6:00 pm)

Other Benefits:

• Unlimited appointed clinic claim
• Medical health insurance
• 14 days annual leave
• On job training and external training provided