Telemarketing , Manager

CARRO; Shah Alam; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Job summary

Carro is seeking a results-driven Telemarketing Manager to lead regional outreach and sales operations in Shah Alam, Malaysia. You will empower a team of agents to achieve aggressive targets while delivering an outstanding customer experience.

If you thrive on data, strategy, and team development, we want to hear from you. This role offers growth opportunities and exposure to a dynamic market.

Qualifications

• 5+ years in sales or customer service-related roles.
• Proven leadership in telemarketing or sales teams.
• Strong strategic thinking and data-driven decision making.

Responsibilities

• Lead & Scale: Inspire and coach a regional team of agents, turning potential into high-performance results.
• Drive Growth: Design and launch targeted campaigns that boost lead generation and regional market share.
• Analyze & Optimize: Use KPIs and call metrics to refine strategies and maximize conversion rates.
• Collaborate: Partner with Sales and Marketing to ensure every lead is captured and every campaign is aligned.
• Innovate: Identify better tools and smarter workflows to keep our operations ahead of the curve.

Skills

Leadership

Telemarketing

Sales

CRM proficiency

Data analytics

Tools

CRM software

Job description

We are seeking a results-driven Telemarketing Manager to lead our regional outreach and sales operations. You will be the bridge between strategy and execution—empowering a team of agents to smash sales targets while delivering an exceptional customer experience.

If you are a natural leader who thrives on data, strategy, and team development, we want to hear from you.

Key Responsibilities

Lead & Scale: Inspire and coach a regional team of agents, turning potential into high-performance results.

Drive Growth: Design and launch targeted campaigns that boost lead generation and regional market share.

Analyze & Optimize: Use KPIs and call metrics to refine strategies and maximize conversion rates.

Collaborate: Partner with Sales and Marketing to ensure every lead is captured and every campaign is aligned.

Innovate: Identify better tools and smarter workflows to keep our operations ahead of the curve.

What You Bring

Proven Leadership: A track record of managing and scaling telemarketing or sales teams.

Strategic Thinking: Ability to analyze market trends and turn them into successful outreach campaigns.

Operational Excellence: Strong experience with CRMs, performance tracking, and process improvement.

People Skills: A knack for coaching, conflict resolution, and cross-departmental collaboration.

Job Types: Full-time, Permanent

Health insurance

Maternity leave

Opportunities for promotion

Ability to commute/relocate:

Shah Alam (40150, Petaling): Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Any work or job related to Sales, Banking, Customer Service, Tele sale, etc more than 5 years.

Language:

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.