Telco Service Enablement Specialist

CelcomDigi Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

CelcomDigi Berhad is seeking a Service Planning professional to bridge business and technology, translating requirements into configuration for core telco systems and digital channels. You will define solution designs, document user journeys, and ensure seamless deployment of new products and services across CRM and CBS platforms.

The role requires coordinating across stakeholders, validating test plans, and proactively resolving configuration issues to deliver reliable launches.

Qualifications

• 1 year 3rd Party Outsourced Contract.
• Strong knowledge of telecommunications business processes and core platforms (CRM, CBS).
• Experience supporting end-to-end product development, coordinating cross-functional stakeholders, and delivering with Agile practices.

Responsibilities

• Work with business and technology stakeholders to gather, assess, and refine service/change requests, translating business requirements into system configuration requirements.
• Develop solution designs and technical specifications documenting business requirements and user journeys.
• Analyze product concepts and implement configurations across core telco platforms (CRM, CBS) and digital channels.
• Partner with business owners and technology teams to ensure requirements are understood, validated and implemented across systems.
• Maintain accurate product matrices showing configured products, services and dependencies across platforms.
• Review and validate test plans and outcomes in pre-prod and prod to ensure successful launches.
• Troubleshoot configuration issues identified during testing and post-launch activities to minimize impact.
• Conduct feasibility assessments and POC activities for new initiatives with recommendations.

Skills

Agile practices

3rd party outsourcing

Tools

JIRA

Job description

CelcomDigi Berhad is seeking a Service Planning professional to bridge business and technology, translating requirements into configuration for core telco systems and digital channels. You will define solution designs, document user journeys, and ensure seamless deployment of new products and services across CRM and CBS platforms.

The role requires coordinating across stakeholders, validating test plans, and proactively resolving configuration issues to deliver reliable launches.