Telco Retail Specialist – Sales & Service

CelcomDigi Bhd; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

CelcomDigi Malaysia is seeking a focused sales and customer experience specialist to deliver high standards of service across our retail outlets. You will conduct product demonstrations, apply effective sales techniques, and align with our customer experience strategy to promote postpaid and prepaid plans, devices, VAS, and accessories.

The role emphasizes result‑driven interactions, up‑to‑date product knowledge, and maintaining store presentation.

Qualifications

• Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
• Minimum two years in Telco or retail.
• Sales driven with strong customer service focus.
• Excellent communication and interpersonal skills; English; Mandarin an advantage.
• Tech-savvy and proficient with computers.

Responsibilities

• Conduct product demonstrations and retail operations according to SOPs.
• Engage customers and create sales opportunities across postpaid, prepaid, devices, and accessories.
• Provide exceptional service to drive high NPS and customer satisfaction.
• Maintain store visual standards and execute promotions and events.
• Handle inquiries accurately and resolve issues promptly.

Skills

Sales

Customer service

Communication

English proficiency

Mandarin (optional)

Education

Diploma or degree

Tools

MS Office

POS system

Job description

CelcomDigi Malaysia is seeking a focused sales and customer experience specialist to deliver high standards of service across our retail outlets. You will conduct product demonstrations, apply effective sales techniques, and align with our customer experience strategy to promote postpaid and prepaid plans, devices, VAS, and accessories.

The role emphasizes result‑driven interactions, up‑to‑date product knowledge, and maintaining store presentation.