Tech Infrastructure & IT Support Analyst

Infosys Limited; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT services company is seeking a full-time Technology Analyst in Selangor. In this role, you will provide high-quality IT support, troubleshoot technical issues, and ensure the smooth operation of clients' IT infrastructure. Candidates should have 2-5 years of experience in IT support, strong knowledge of Microsoft Windows, and familiarity with ITSM processes. Join us to make an impact in delivering efficient services to our clients.

Qualifications

• 2-5 years of experience in IT support and infrastructure management.
• Strong working knowledge of Microsoft Windows operating systems.
• Experience with ITSM processes such as incident and change management.

Responsibilities

• Responsible for maintaining and troubleshooting IT infrastructure.
• Serve as first point of contact for technical assistance.
• Provide Level 1/Level 2 technical support for hardware and software issues.

Skills

IT support

Infrastructure management

Troubleshooting

Customer-oriented mindset

Communication skills

Tools

ServiceNow

Microsoft Windows

Azure

M365

Intune

Job description

A leading IT services company is seeking a full-time Technology Analyst in Selangor. In this role, you will provide high-quality IT support, troubleshoot technical issues, and ensure the smooth operation of clients' IT infrastructure. Candidates should have 2-5 years of experience in IT support, strong knowledge of Microsoft Windows, and familiarity with ITSM processes. Join us to make an impact in delivering efficient services to our clients.