Technician, HVAC Service

Johnson Controls, Inc.; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Johnson Controls is seeking a skilled HVAC Service Engineer to join our team in Malaysia. The role covers installation, maintenance and repair of a full range of HVAC systems across commercial and industrial environments.

You will diagnose issues, perform routine servicing, and implement energy-efficient solutions while ensuring safety and high customer satisfaction. The candidate will travel regionally as required, mentor junior staff, and maintain detailed service records.

Qualifications

• Broad knowledge of HVAC systems, controls and maintenance practices.
• Strong troubleshooting and diagnostic abilities.
• Excellent communication with customers and teams.

Responsibilities

• Perform installation, maintenance and repair of HVAC systems to manufacturer specs.
• Inspect systems and diagnose issues to minimize downtime.
• Troubleshoot complex mechanical/electrical failures with diagnostics.
• Provide recommendations for upgrades and energy efficiency.
• Maintain safety, documentation, and timely reporting of service activities.
• Mentor junior technicians and collaborate with sales/tech teams.

Skills

HVAC knowledge

Troubleshooting

Communication skills

Safety awareness

Travel readiness

Customer service

Education

Diploma in Mechanical Engineering

Job description

• Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
• Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
• Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
• Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
• During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office
• Supervise subcontractors working on behalf of JCI
• As Sr. Engineer ensure that experience is passed on to the rest of the FLSP team through mentoring and training.
• Maintain service vehicle and any other tools and/or equipment assigned to you in good condition
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to JCI staff.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management

What you will do:

Johnson Controls is seeking a highly skilled and motivated HVAC Service Engineer to join our dynamic team. The successful candidate will possess extensive experience in the installation, maintenance, and repair of HVAC systems, ensuring optimal performance and customer satisfaction. This role demands a thorough understanding of HVAC technologies, exceptional troubleshooting skills, and the ability to work independently across a variety of environments, including commercial and residential settings.

How you will do it:

• Perform comprehensive installation, maintenance, and repair of HVAC systems, including air conditioning units, heating systems, refrigeration units, and ventilation systems, ensuring compliance with manufacturer specifications and industry standards.
• Conduct detailed inspections and diagnostics of HVAC systems to assess operational efficiency, identify potential problems, and implement corrective actions to mitigate downtime.
• Troubleshoot and resolve complex mechanical, electrical, and control system failures, utilizing advanced diagnostic tools and techniques.
• Execute routine maintenance tasks, such as cleaning and replacing filters, coils, and fans, as well as checking refrigerant levels and electrical connections to enhance system longevity and performance.
• Provide expert recommendations to clients for system upgrades, repairs, and energy efficiency improvements, ensuring customer understanding of system functionalities and benefits.
• Adhere to all safety protocols and regulations during installation and service operations to ensure a safe working environment for both the technician and the customer.
• Respond promptly to service calls and emergencies, delivering timely and effective resolutions to HVAC-related issues while maintaining high levels of customer service.
• Keep accurate and detailed records of service activities, including specifics of repairs performed, parts utilized, and time spent on each job for billing and tracking purposes.
• Assist in training and mentoring junior technicians, sharing knowledge and best practices to foster a collaborative and skilled team environment.
• Collaborate closely with sales and technical teams to ensure seamless service delivery and to identify opportunities for enhancing customer satisfaction.

What we look for

• A minimum Diploma in Mechanical Engineering or related fields with 3-5 years of proven experience as a Service Engineer specializing in HVAC systems or equivalent technical roles.
• Extensive knowledge of HVAC equipment, systems, controls, and technologies, with a focus on best practices for installation and maintenance.
• Demonstrated ability to troubleshoot, diagnose, and repair HVAC systems and components efficiently and effectively.
• Exceptional communication skills with a professional demeanor, capable of building rapport with customers and explaining technical concepts in an understandable manner.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
• Valid driver's license is required, with the ability to travel to various customer locations as needed.
• Familiarity with local, state, and federal safety regulations and codes related to HVAC installation and service.
• Proven problem-solving abilities, attention to detail, and a proactive approach to challenges.

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Hirer responsiveness Salary match Number of applicants

Engineering & Project Management Services 51-100 employees

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls Building Technologies and Solutions Malaysia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life-cycle approach to in-building technology and operations includes planning and design, installation, integration, optimization and maintenance. Our products are installed in more than 35 percent of commercial buildings in Malaysia.

With the global merger between Johnson Controls and Tyco in 2016, we have an even stronger suite of offerings for our customers, including verticals such as data centers, healthcare and transportation.

Johnson Controls Building Technologies and Solutions Malaysia now has 600 employees in ten locations. Besides products and solutions, we provide comprehensive service support combining all of the service strength and expertise of York, Johnson Controls and Tyco.

Johnson Controls has been steadily expanding its presence in Malaysia since one of its brands, YORK®, was first introduced into the country in 1978. Johnson Controls now operates in Malaysia through the following entities:

Johnson Controls (M) Sdn. Bhd. (JCM, incorporated 1983)

York (Malaysia) Sales & Service Sdn. Bhd. (YMSS, incorporated 1988)

ADT Services (M) Sdn. Bhd. (ASM, incorporated 1991)

Tyco Fire, Security & Services Malaysia Sdn. Bhd. (TFSSM, incorporated 1993)

Johnson Controls Hitachi Air Conditioning Sales Malaysia Sdn. Bhd. (incorporated 2018) – this is wholly owned by Johnson Controls-Hitachi (JCH) which is majority owned by Johnson Controls

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI-powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls Building Technologies and Solutions Malaysia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life-cycle approach to in-building technology and operations includes planning and design, installation, integration, optimization and maintenance. Our products are installed in more than 35 percent of commercial buildings in Malaysia.

With the global merger between Johnson Controls and Tyco in 2016, we have an even stronger suite of offerings for our customers, including verticals such as data centers, healthcare and transportation.

Johnson Controls Building Technologies and Solutions Malaysia now has 600 employees in ten locations. Besides products and solutions, we provide comprehensive service support combining all of the service strength and expertise of York, Johnson Controls and Tyco.

Johnson Controls has been steadily expanding its presence in Malaysia since one of its brands, YORK®, was first introduced into the country in 1978. Johnson Controls now operates in Malaysia through the following entities:

Johnson Controls (M) Sdn. Bhd. (JCM, incorporated 1983)

York (Malaysia) Sales & Service Sdn. Bhd. (YMSS, incorporated 1988)

ADT Services (M) Sdn. Bhd. (ASM, incorporated 1991)

Tyco Fire, Security & Services Malaysia Sdn. Bhd. (TFSSM, incorporated 1993)

Johnson Controls Hitachi Air Conditioning Sales Malaysia Sdn. Bhd. (incorporated 2018) – this is wholly owned by Johnson Controls-Hitachi (JCH) which is majority owned by Johnson Controls

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI-powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.

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