Sales Engineer, Industrial Refrigeration

Johnson Controls, Inc.; Selangor; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Johnson Controls Malaysia is seeking a Sales Engineer who bridges field service and sales for industrial refrigeration systems. You will engage with customers to understand plant conditions and service needs, shaping proposals, maintenance solutions, warranty support, and performance guarantees.

You will collaborate with sales, service, and project teams to deliver practical solutions and build long-term customer relationships.

Qualifications

• Technical diploma or bachelor’s degree in mechanical engineering, refrigeration, HVAC, or related field.
• Experience in industrial refrigeration service, service sales, or commissioning and maintenance.
• Strong knowledge of refrigeration systems, compressors, controls, and field service practices.
• Ability to read technical drawings and documentation such as P&IDs, SLDs, MCC diagrams.
• Experience preparing technical recommendations, service scopes, or customer-facing presentations.
• Good customer communication and stakeholder collaboration skills.
• Understanding of safe working practices in industrial environments.
• Willingness to travel to customer sites and work independently in the field.

Responsabilités

• Build and maintain strong customer relationships by understanding site priorities and asset performance goals.
• Identify service opportunities through customer visits, plant audits, and technical discussions.
• Prepare and support proposals for service, maintenance, commissioning, troubleshooting, and warranty activities.
• Collaborate with sales and buyers to develop performance guarantees for products.
• Scope work with service engineers and internal stakeholders for smooth handover from sale to execution.
• Review plant condition and translate findings into clear recommendations and actions.
• Monitor customer activity for compliance with contractual obligations and performance.
• Coordinate with operations on small projects to meet outcomes on time and quality.
• Communicate progress and next steps clearly with customers and internal teams.

Connaissances

Mechanical engineering

HVAC

Refrigeration

Field service

Formation

Technical diploma in refrigeration

Description du poste

As a Sales Engineer, you will work at the intersection of field service and sales. You will engage with customers to understand plant condition, service needs, and performance expectations, then help shape service proposals, maintenance solutions, warranty support, and performance guarantees for industrial refrigeration systems. You will collaborate with sales, service, and project teams to deliver practical solutions that support long‑term customer relationships and dependable system performance.

What you will do:

As a Sales Engineer, you will work at the intersection of field service and sales. You will engage with customers to understand plant condition, service needs, and performance expectations, then help shape service proposals, maintenance solutions, warranty support, and performance guarantees for industrial refrigeration systems. You will collaborate with sales, service, and project teams to deliver practical solutions that support long‑term customer relationships and dependable system performance.

Key Responsibilities

• Build and maintain strong customer relationships by understanding site priorities, service requirements, and long‑term asset performance goals.
• Identify service opportunities through customer visits, plant audits, technical discussions, and review of operating conditions.
• Prepare and support proposals for service, maintenance, commissioning support, troubleshooting, overhaul, installation, and warranty repair activities.
• Collaborate with the sales team and buyers to develop and manage new or expanded performance guarantees for implemented or deployed products.
• Work with service engineers and internal stakeholders to scope work accurately, clarify technical needs, and ensure smooth handover from sale to execution.
• Review plant condition and translate field findings into clear recommendations, customer reports, and commercially sound actions.
• Monitor assigned customer activity and support consistency with contractual obligations, service commitments, and performance expectations.
• Coordinate with operations on smaller projects and service assignments to help deliver agreed outcomes on time and to quality standards.
• Communicate progress, findings, and next steps clearly with customers and internal teams throughout the sales and service process.

How You Will Do It:

• Own outcomes with safety, integrity, and accountability from the first customer conversation through to handover and follow‑up.
• Stay close to the work and the customer so your recommendations reflect real plant conditions and what matters most on site.
• Use disciplined problem‑solving and root‑cause thinking to turn technical observations into reliable service solutions and practical commercial actions.
• Share candid updates and clear recommendations so customers and colleagues can act quickly and transparently.
• Win as one team by partnering closely with sales, service, and project colleagues to align on scope, timing, and delivery.
• Improve every day by learning from each visit, each proposal, and each customer outcome to strengthen future performance.

What we look for:

• Technical diploma or bachelor's degree in mechanical engineering, refrigeration, HVAC, or a related field, or equivalent practical experience.
• Experience in industrial or process refrigeration service, service sales, technical sales support, commissioning, maintenance, or troubleshooting.
• Strong knowledge of refrigeration systems, compressors, controls, and field service practices.
• Ability to read and work from technical drawings and documentation such as P&IDs, SLDs, and MCC diagrams.
• Experience preparing technical recommendations, service scopes, reports, or customer‑facing presentations.
• Good customer communication skills and the ability to work effectively with internal and external stakeholders.
• Understanding of safe working practices in industrial environments.
• Willingness to travel to customer sites and work independently in the field.

Nice to Have

• Experience with ammonia single and double stage systems.
• Exposure to plant audits, performance guarantees, or warranty repair activities.
• Knowledge of ASHRAE standards, PLCs, DCS systems, relay‑based controls, or compressor overhaul work.
• Familiarity with screw, centrifugal, or reciprocating compressors.
• Prior experience supporting service quotations or aftermarket sales in industrial refrigeration.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls Building Technologies and Solutions Malaysia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life‑cycle approach to in‑building technology and operations includes planning and design, installation, integration, optimization and maintenance. Our products are installed in more than 35 percent of commercial buildings in Malaysia.

With the global merger between Johnson Controls and Tyco in 2016, we have an even stronger suite of offerings for our customers, including verticals such as data centers, healthcare and transportation.

Johnson Controls Building Technologies and Solutions Malaysia now has 600 employees in ten locations. Besides products and solutions, we provide comprehensive service support combining all of the service strength and expertise of York, Johnson Controls and Tyco.

Johnson Controls has been steadily expanding its presence in Malaysia since one of its brands, YORK®, was first introduced into the country in 1978. Johnson Controls now operates in Malaysia through the following entities:

Johnson Controls (M) Sdn. Bhd. (JCM, incorporated 1983)

York (Malaysia) Sales & Service Sdn. Bhd. (YMSS, incorporated 1988)

ADT Services (M) Sdn. Bhd. (ASM, incorporated 1991)

Tyco Fire, Security & Services Malaysia Sdn. Bhd. (TFSSM, incorporated 1993)

Johnson Controls Hitachi Air Conditioning Sales Malaysia Sdn. Bhd. (incorporated 2018) – this is wholly owned by Johnson Controls-Hitachi (JCH) which is majority owned by Johnson Controls

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI‑powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls Building Technologies and Solutions Malaysia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life‑cycle approach to in‑building technology and operations includes planning and design, installation, integration, optimization and maintenance. Our products are installed in more than 35 percent of commercial buildings in Malaysia.

With the global merger between Johnson Controls and Tyco in 2016, we have an even stronger suite of offerings for our customers, including verticals such as data centers, healthcare and transportation.

Johnson Controls Building Technologies and Solutions Malaysia now has 600 employees in ten locations. Besides products and solutions, we provide comprehensive service support combining all of the service strength and expertise of York, Johnson Controls and Tyco.

Johnson Controls has been steadily expanding its presence in Malaysia since one of its brands, YORK®, was first introduced into the country in 1978. Johnson Controls now operates in Malaysia through the following entities:

Johnson Controls (M) Sdn. Bhd. (JCM, incorporated 1983)

York (Malaysia) Sales & Service Sdn. Bhd. (YMSS, incorporated 1988)

ADT Services (M) Sdn. Bhd. (ASM, incorporated 1991)

Tyco Fire, Security & Services Malaysia Sdn. Bhd. (TFSSM, incorporated 1993)

Johnson Controls Hitachi Air Conditioning Sales Malaysia Sdn. Bhd. (incorporated 2018) – this is wholly owned by Johnson Controls-Hitachi (JCH) which is majority owned by Johnson Controls

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI‑powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.