Technician - Data Center

CSS; Malaysia; On-site; MYR 40,000 - 68,000; Full time

Job summary

CSS is seeking a Technician - Data Center in Malaysia to support server and network equipment setup, maintenance, and troubleshooting in a high-demand data center environment.

You will perform routine diagnostics, collaborate with vendors, manage RMAs, and assist with moves, adds, changes, and decommissioning of IT assets while maintaining documentation and inventory accuracy.

Qualifications

• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices.
• Proficiency in diagnosing server hardware issues from major vendors.
• Experience troubleshooting Ethernet network connectivity issues (RJ45 and fiber).
• Strong documentation and communication skills; ability to manage multiple priorities.
• Fluent in English; valid driver’s license; travel 0%-25%.
• CCNA and CCNP are preferred certifications.

Responsibilities

• Perform weekly sweeps of server and storage equipment, detecting hardware and network issues.
• Diagnose connectivity problems and perform basic troubleshooting of network transceivers and fiber signals.
• Engage vendor support by opening cases and following up on hardware fixes.
• Coordinate with data center operations to manage break-and-fix logistics and vendor escorting.
• Oversee Return Material Authorization (RMA) processes for components.
• Provide hardware support for installs, moves, adds, and changes; decommission equipment.
• Conduct regular inspections, manage inventory, and update cabling/documentation.
• Support capacity management for space, power, cooling, and patch panels.
• Follow incident and change management processes and submit progress reports.

Skills

Troubleshooting

Server hardware

Networking

Documentation

Education

High School Diploma

Bachelor's degree preferred

Tools

CCNA

CCNP

Job description

As the Technician - Data Center,you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Ability to respond promptly to issues, provide updates, and escape when necessary
• Fluent in English
• Valid driver’s license
• Ability to travel 0% - 25%
• Basic computer skills preferred
• Field Service or Data Center Technician experience preferred

Working Environment

Data Center -The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.

Physical Expectations

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to walk long distances repeatedly throughout the day.
• Employee required to climb ladders.
• Employee required to use hand tools.