Technician (Blue Collar) - Operational Professional 1

Scania Nederland B.V.; Kulai; On-site; MYR 25,000 - 48,000; Full time

Job summary

Scania Nederland B.V. in Malaysia is seeking a field technician who installs, maintains, or repairs items for customers at their location.

You will support customers with specialized knowledge of products and applications, and build ongoing relationships with clients and sales staff focused on technical solutions. You will follow standard procedures, perform simple installations, maintenance, and repair tasks under supervision, handle basic customer questions, and ensure compliance with quality

Qualifications

• Relevant technical experience and product training completed.
• Ability to explain product features to customers.
• Experience with installations and basic repairs under supervision.

Responsibilities

• Demonstrate basic product features using predefined scripts.
• Provide basic product/service information and answer customer questions.
• Carry out simple installation tasks under close supervision.
• Carry out simple maintenance and repair tasks under supervision.
• Respond to basic customer issues and escalate when needed.
• Follow mandatory procedures for quality and regulatory compliance.
• Make calls to allocated customers to establish contact and build rapport.
• Interview the customer to clarify requirements per sales script.
• Organize daily work schedule as priorities change.
• Follow health, safety, and environment instructions.
• Develop skills through training and coaching.

Skills

Technical product knowledge

Customer communication

Installation and maintenance

Job description

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Role Summary

Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Job Responsibilities

Product Demos

Use a predefined script to demonstrate the most basic features/attributes of the product/service.

Product/Service Information

Provide basic product/service information and respond to basic customer questions about the product/service.

Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.

Equipment Maintenance and Repair

Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.

Resolving Customer Issues

Respond to basic customer issues, such as returns, and escalate issues appropriately.

Operational Compliance

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Customer Relationship Management / Account Management

Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.

Customer Needs Clarification

Interview the customer, using a simple standard sales script, to clarify the customer's requirements.

Work Scheduling and Allocation

Organize own work schedule each day in line with changing priorities.

Health, Safety, and Environment

Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.

Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.