Technician (Blue Collar) - Operational Professional 1

Scania Malaysia; Kulai; On-site; MYR 67,000 - 100,000; Full time

Job summary

Scania Malaysia is seeking a field-service professional to install, maintain, and repair customer-ordered products at client sites. You will apply specialized product knowledge to guide customers and support sales staff while managing multiple product markets.

Responsibilities include product demos, service information, installations, maintenance, and resolving issues. You will schedule work, ensure safety compliance, and build strong customer relationships through proactive communication.

Qualifications

• Typically requires relevant experience and completion of technical training.
• Demonstrated high-level product and process knowledge of a technical nature.
• Strong communication and customer-facing skills are essential.

Responsibilities

• Demonstrate basic product features using predefined scripts.
• Provide product/service information and respond to customer questions.
• Carry out simple installation tasks under supervision.
• Perform routine maintenance and repairs under supervision.
• Address basic customer issues and escalate when needed.
• Follow mandatory procedures for quality, safety, and compliance.
• Contact and build rapport with allocated customers via calls or in person.
• Clarify customer requirements using standard scripts.
• Schedule and organize daily work in line with priorities.
• Adhere to health, safety and environmental guidelines.
• Develop technical skills through assessment and training.

Skills

Technical knowledge

Customer communication

Problem solving

Job description

Role Summary

Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Role Summary

Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Job Responsibilities

Product Demos

Use a predefined script to demonstrate the most basic features/attributes of the product/service.

Product/Service Information

Provide basic product/service information and respond to basic customer questions about the product/service.

Equipment Installation

Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.

Equipment Maintenance and Repair

Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.

Resolving Customer Issues

Respond to basic customer issues, such as returns, and elevate issues appropriately.

Operational Compliance

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Customer Relationship Management / Account Management

Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.

Customer Needs Clarification

Interview the customer, using a simple standard sales script, to clarify the customer's requirements.

Work Scheduling and Allocation

Organize own work schedule each day in line with changing priorities.

Health, Safety, and Environment

Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.

Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.