Technician

Hewlett Packard Enterprise; Batu Kawan; On-site; MYR 55,000 - 85,000; Full time

Job summary

Hewlett Packard Enterprise in Malaysia is seeking a systems technician to continuously improve performance and minimize downtime. The role focuses on developing test programs for emerging technologies and serving as a technical escalation resource for provisioning, installation, and maintenance of systems hardware and software.

The position requires 4–6 years of related experience in equipment operation or troubleshooting, and an ability to mentor team members while coordinating

Qualifications

• High school/GED with related hands-on equipment experience.
• Experience diagnosing issues across protocols, equipment and products.
• Ability to mentor and escalate effectively.

Responsibilities

• Diagnoses and resolves issues across protocols, equipment, and products.
• Improves system performance to meet process requirements and reduce downtime.
• Provides technical guidance and escalation support to team members.
• Provisions, installs, configures, operates, and maintains systems hardware and software.
• Leads projects, mentors staff, coordinates departmental work.
• Identifies improvement opportunities and ensures business controls through analysis.

Skills

System troubleshooting

Hardware installation

Proactive problem-solving

Team mentoring

Escalation handling

Education

High School Diploma/GED

Tools

HP hardware platforms

Diagnostics tools

Job description

Job Summary

• This role is responsible for continuously improving system performance to meet process requirements and minimize downtime, particularly through the development of new test programs for emerging technologies. The role actively participates in diagnosing and resolving issues related to various protocols, equipment, and products, ensuring the efficient operation of systems. The role serves as a technical resource and escalation point for team members, providing expert guidance in provisioning, installation, configuration, and maintenance of systems hardware and software.

Responsibilities

• Collaborates in the process of diagnosing and rectifying issues associated with both novel and established protocols, apparatus, products, and more.
• Identifies and resolves technical, operational, and organizational problems, ensuring smooth operations and workflow.
• Acts as a technical resource and point of escalation for team members, providing technical expertise and guidance.
• Works towards improving system performance to achieve process requirements and eliminate repetitive downtimes, thereby enhancing overall productivity.
• Contributes extensively to the development of fresh test programs and procedures as required to accommodate emerging technologies.
• Provides expert provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.
• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.
• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in equipment operation and troubleshooting, or a related field.

Preferred Certifications

• NA

Impact & Scope

• Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

• Works on assignments that are moderately complex in nature and require intermediate problem resolution.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Technical

Schedule -

• Full time

Shift -

• 11 Hour Rotating Shift (Malaysia)

Equal Opportunity Employer (EEO) -

• HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
• Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
• For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"