Technical Systems Analyst

RBC; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

RBC GAM in Putrajaya, Malaysia, coordinates production support for the Eagle Investment Accounting System and related subsystems to ensure data integrity. You will work with diverse teams and subject matter experts to address issues.

The role includes maintaining batch playbooks, monitoring production data, supporting batch processing, and enabling smooth transitions to production environments. Strong SQL/Oracle skills and Eagle module experience are desired.

Qualifications

• Bachelor's degree from an accredited four-year university in Computer Science, Finance, Accounting, or related technical area.
• Experience reading stored procedures and SQL queries; ability to troubleshoot batch cycles.
• Experience with Oracle or MS SQL databases.

Responsibilities

• Maintain up-to-date Batch Playbooks for scheduled production runs.
• Document and track all production issues.
• Monitor data file generation for production and track resolutions.
• Support batch processing and job scheduling for GAM applications.
• Collaborate with business teams to troubleshoot and implement changes.

Skills

Batch processing

SQL querying

Data integrity

Communications

Education

BS in Computer Science/Finance/Accounting/Math

Tools

Eagle STAR

Eagle PACE

Reporting Center

Job description

What is the opportunity?

At RBC GAM, you can become an integral part of a dynamic team that coordinates production support activities for Global Asset Management's Eagle Investment Accounting System and related subsystems to ensure the integrity of data. You will work with diverse team helping GAM business users in analyzing, coordinating with multiple subject matter experts to address issues.

What will you do?

• Ensure that up-to-date Batch Playbook is maintained and documented for each program that is part of a scheduled production run.
• Ensuring the documentation and tracking of all production issues.
• Monitor the library to ensure that the proper generation of data files are available for production runs and tracks resolution.
• Support batch processing and job scheduler for GAM portfolio of applications/ processes
• Partner with business teams to troubleshoot and resolve business issues (i.e., workflow solutions, batch cycle troubleshooting, technical interface issues, hardware issues, etc.). Execute Yearly Disaster Recovery activities.
• Work with development teams to review requirements and implementation plans and facilitate transition to support and manage implementation to production environments.
• Build relationships with business and infrastructure teams that will facilitate becoming an application and business workflow subject matter expert.
• Define, schedule, and manage change/release management working with needed RBC parties and vendors.
• Conduct meetings, give presentations, and provide consulting services to business partners on new initiatives.

What do you need to succeed?

Must have

• Experience with Eagle Investment Systems suite of products: STAR, PACE, Message Center, Reporting and Automation Center and/or other modules.
• IT experience with demonstrated ability to read stored procedures, create and run SQL queries, troubleshoot batch cycle issues, and diagnose and resolve issues.
• Bachelor's degree from an accredited four-year university. BS/BA in Computer Science, Finance, Accounting, Math or related technical area
• Experience in Oracle , MS SQL or related databases

Nice-to-have

• Exposure to ServiceNow application
• Exceptional communication skills, written and verbal.
• Strong professional work ethic, attention to detail, and self-motivated
• Excellent collaboration and work with team members and business users

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Incentivized performance
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Working hours: 9.00am - 6.00pm // 1.00pm - 10.00pm (MYT)

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
• City: Putrajaya
• Country: Malaysia
• Work hours/week: 40
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-05-15
• Application Deadline: 2026-08-31

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.