FX Front Office support

RBC; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

RBC in Malaysia seeks an IT professional to join its FX Front Office production support team. The role covers incident resolution, support for FX trading systems, and collaboration with Sales and Trading desks. You will help manage upgrades, runbooks, and ensure smooth operations for eFX initiatives.

Ideal candidates have hands-on experience with FX products, Unix/Linux environments, and ECN connectivity. This full-time position is based in Putrajaya with 40-hour weeks and salaried pay.

Qualifications

• Minimum 2 years in the financial industry.
• Experience in a front office trading IT environment.
• Experience in a front office support role engaging directly with Sales and Trading desks.
• Good product understanding of FX Spot and Forwards, NDFs, FX options and MM products.
• Experience in Solaris Unix / Linux / Windows environments, basic scripting, Sybase SQL.
• Exposure to e-commerce trading systems – pricing issues, client integration, ECN connectivity.

Responsibilities

• Be responsible for support of all applications used in the FX trading and eCommerce areas including position management and treasury trading systems, electronic trading platforms application support, rate aggregation, pricing, distribution, low latency position keeping and auto-hedging systems.
• Own monitoring, knowledge base, and on-boarding runbooks for the production plant; document new procedures.
• Serve as point of contact between IT and business management for upgrades and scheduled downtime.
• Provide miscellaneous support of existing and new systems to complement the helpdesk service.

Skills

Front-office IT support

FX trading systems

Unix/Linux scripting

SQL/Sybase

Incident management

Tools

Murex

TradeHub

D3

Job description

What is the opportunity?

An exciting opportunity to join an FX Front Office support team in a major North American bank, supporting both front office users and our progressive eFX programme.

Job Description

What is the opportunity?

An exciting opportunity to join an FX Front Office support team in a major North American bank, supporting both front office users and our progressive eFX programme.

This role is within the FX Production Services group. The group is responsible for:

• Supporting IT solutions for various business lines globally including FX, Money Market, STIR and Options
• Offering technical expertise and support for the systems used
• Managing and resolving incidents and outages
• Managing requests for changes, system releases and capacity planning
• Disaster recovery, planning and execution

What will you do?

• Be responsible for support of all applications used in the FX trading and eCommerce areas including position management and treasury trading systems, electronic trading platforms application support, rate aggregation, pricing, distribution, low latency position keeping and auto-hedging systems. The team are points of contact for requests for new/different sources, exchanges etc
• Take a proactive approach to managing the production plant, including ownership of monitoring, the knowledge base, and documenting new procedures and application on-boarding runbooks
• Assist as point of contact between IT and business management for organising events such as upgrades and scheduled downtime
• Miscellaneous support of existing and new systems to complement the helpdesk service already in place

What do you need to succeed?

Must-have

• Solid experience in IT to include minimum 2 years of experience in the financial industry
• Previous experience of working in a front office trading IT environment
• Previous experience in a front office support role engaging directly with Sales and Trading desks
• Good product understanding of FX Spot and Forwards, NDF’s, FX options and simple MM products
• Experience in Solaris Unix / Linux / Windows environments, basic scripting, Sybase SQL
• Exposure to e-commerce trading systems – understanding and troubleshooting of pricing issues, integration of clients, ECN connectivity logic and flow

Nice to Have

• Demonstrated understanding of ITIL processes
• Experience of implementing trading systems both 3rd party and in-house developed would be advantageous
• Experience or knowledge of any of the following systems would be of benefit – Murex, TradeHub LightningFX, D3, Q/KDB, ITRS/Geneos, MarketFactory
• Experience of integrating and support of deal feeds into trading systems would be benefical
• Project management experience a plus

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Additional Job Details

Address

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City

Putrajaya

Country

Malaysia

Work hours/week

40

Employment Type

Full time

Platform

CAPITAL MARKETS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-07-14

Application Deadline

2026-09-30

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.