Technical Support Specialist for Customer & Software

ResMed (Malaysia) Sdn Bhd (MY); Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

ResMed (Malaysia) Sdn Bhd (MY) invites applications for a Technical Customer Service Representative. The role focuses on technical and engineering support, owning customer queries, researching solutions, and providing timely post-design support and repairs for ResMed products.

You will train teammates, handle escalations, and contribute to process improvements. Ideal candidates have a Diploma/degree, 10+ years in high-volume service, 5+ years in technical/software support, and strong English

Qualifications

• Must have strong customer service experience in high-volume environments.
• Excellent written and verbal English communication for customer interactions.
• Ability to train others and manage escalations with poise.

Responsibilities

• Provide technical and engineering support to customers, support agents and internal teams.
• Handle escalations and ensure efficient resolution of customer requests.
• Document inquiries and resolutions in the ticketing system.
• Support on-call rotations including nights and weekends.
• Deliver exceptional customer experience and build strong customer relationships.

Skills

Customer service

Communication skills

Problem solving

Teamwork

English proficiency

Education

Diploma or degree holder

Tools

Oracle ERP

Salesforce CRM

Job description

ResMed (Malaysia) Sdn Bhd (MY) invites applications for a Technical Customer Service Representative. The role focuses on technical and engineering support, owning customer queries, researching solutions, and providing timely post-design support and repairs for ResMed products.

You will train teammates, handle escalations, and contribute to process improvements. Ideal candidates have a Diploma/degree, 10+ years in high-volume service, 5+ years in technical/software support, and strong English