Customer Care & Sales Support Executive

Private Advertiser; Subang Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

Private Advertiser is seeking a customer service and sales-support specialist to engage Mandarin-speaking customers across Southeast Asia. You will handle calls, messages and emails while explaining product details in Mandarin and English, addressing inquiries and guiding customers toward solutions.

The role combines service and sales, requiring confident communication, problem solving and CRM accuracy. Fresh graduates and experienced candidates are welcome.

Qualifications

• Fresh graduates welcome; experience in customer service or telesales is a plus.
• Must communicate in Mandarin and English.

Responsibilities

• Handle inbound calls, messages and emails from customers including Mandarin-speaking customers.
• Communicate confidently in Mandarin and English to identify needs and provide clear, accurate information.
• Assist customers with product enquiries, purchasing questions, service requests and general support.
• Manage customer concerns and complaints, taking ownership of issues through to appropriate resolution.
• Conduct outbound calls to prospective and existing customers to introduce relevant products and services.
• Qualify leads and arrange consultations, product demonstrations or follow-ups with the relevant sales team.
• Follow up on enquiries and prospective customers to support lead conversion and sales activities.
• Develop a good working knowledge of healthcare and sleep-therapy products, including CPAP/BiPAP devices, oxygen concentrators, masks and accessories.
• Track outstanding customer enquiries, sales leads, orders and service requests to ensure timely follow-up.
• Maintain accurate customer and lead information in the CRM system and record customer interactions accurately

Skills

Mandarin proficiency

English proficiency

Customer service

Sales mindset

CRM experience

Tools

CRM systems

Job description

You will engage with customers through calls and digital channels, providing assistance on healthcare and sleep-related products while also supporting sales enquiries and lead follow-up. You will support customers across Southeast Asia, with a focus on Mandarin-speaking customers. This role combines customer service with sales support, requiring confident communication, problem-solving skills, and the ability to build positive customer relationships.

Key responsibilities

• Handle incoming calls, messages and emails from customers, including Mandarin-speaking customers
• Communicate confidently in Mandarin and English to understand customer needs and provide clear, accurate information
• Assist customers with product enquiries, purchasing questions, service requests and general support
• Manage customer concerns and complaints, taking ownership of issues through to appropriate resolution
• Conduct outbound calls to prospective and existing customers to introduce relevant products and services
• Qualify leads and arrange consultations, product demonstrations or follow-ups with the relevant sales team
• Follow up on enquiries and prospective customers to support lead conversion and sales activities
• Develop a good working knowledge of healthcare and sleep-therapy products, including CPAP/BiPAP devices, oxygen concentrators, masks and accessories
• Track outstanding customer enquiries, sales leads, orders and service requests to ensure timely follow-up
• Maintain accurate customer and lead information in the CRM system and record customer interactions accurately

About you

• Open to both fresh graduates and experienced candidates.
• Strong Mandarin proficiency is essential, with the ability to communicate comfortably with Mandarin-speaking customers in a professional setting
• Good command of English, both spoken and written, for communication with internal teams and customers across the region
• Experience in customer service, contact centre, telesales, inside sales or a similar customer-facing role
• Confident and comfortable handling both inbound enquiries and outbound calls
• Strong communication and interpersonal skills with the ability to explain information clearly and patiently
• Customer-oriented with a proactive approach to resolving issues and following up on enquiries
• Good organisational skills and attention to detail
• Comfortable working with CRM systems and digital communication tools
• Able to work collaboratively with regional and cross-functional team