Technical Support Specialist

Career International; Kuala Lumpur; On-site; MYR 80,000 - 150,000; Full time

Benefits offered by this job

Annual Leave

EPF

EIS

SOCSO

Annual Bonus

Training Provided

Medical Insurance

Medical and Hospitalisation Leave

5 Working Days

Job summary

Jora Malaysia is seeking qualified engineers to support semiconductor equipment installation, setup, and on-site debugging at customer sites in Malaysia. You will provide after-sales technical support, troubleshoot issues, and coordinate with internal teams to deliver prompt resolutions.

The role requires experience in lithography/metrology/laser/X-ray equipment, knowledge of semiconductor factory operations, and strong English communication with China-based teams.

Qualifications

• Diploma / Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, Electronics or other science and engineering disciplines
• Minimum 2+ years (5+ years for diploma holders) of experience in technical support, field service, equipment engineering, maintenance or related engineering roles
• Experience in lithography, metrology, laser, X-ray equipment or related products
• Familiar with semiconductor factory operations and equipment support processes
• Able to troubleshoot equipment issues and coordinate technical problem-solving with internal teams
• Strong communication, documentation, and customer support skills
• Able to prepare technical reports, service documentation, and issue analysis summaries
• Communication with China-based technical teams & proficiency in English is required

Responsibilities

• Support semiconductor equipment installation, setup, commissioning, and debugging at customer sites
• Provide after-sales technical support and assist in resolving equipment-related issues on-site
• Analyze common equipment problems, summarize findings, and propose improvement plans
• Coordinate with internal engineering teams to follow up on technical issues and ensure proper issue closure
• Conduct customer training on equipment operation, basic troubleshooting, and maintenance procedures
• Collect and compile feedback on equipment usage, customer requirements, and improvement needs
• Follow up on key customer issues, break down problem points, and track resolution progress
• Prepare service reports, issue summaries, technical documentation, and customer feedback reports
• Maintain strong customer relationships through responsive and professional technical support

Skills

Technical support

Troubleshooting

Customer communication

Education

Bachelor’s/Diploma in engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma / Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, Electronics or other science and engineering disciplines

Minimum 2+ years (5+ years for diploma holders) of experience in technical support, field service, equipment engineering, maintenance or related engineering roles

Experience in lithography, metrology, laser, X-ray equipment or related products

Familiar with semiconductor factory operations and equipment support processes

Able to troubleshoot equipment issues and coordinate technical problem-solving with internal teams

Strong communication, documentation, and customer support skills

Able to prepare technical reports, service documentation, and issue analysis summaries

Communication with China-based technical teams & proficiency in English is required

Requirements

• Diploma / Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, Electronics or other science and engineering disciplines

• Minimum 2+ years (5+ years for diploma holders) of experience in technical support, field service, equipment engineering, maintenance or related engineering roles

• Experience in lithography, metrology, laser, X-ray equipment or related products

• Familiar with semiconductor factory operations and equipment support processes

• Able to troubleshoot equipment issues and coordinate technical problem-solving with internal teams

• Strong communication, documentation, and customer support skills

• Able to prepare technical reports, service documentation, and issue analysis summaries

• Communication with China-based technical teams & proficiency in English is required

Job Highlights

• Semiconductor equipment support role

• Hands-on exposure to installation, troubleshooting, and customer site support

• Opportunity to go to China for 2-week training, and closely support their 2 major clients in MY

• Annual package: RM80,000 - RM150,000, including 13th month & no performance bonus

Job Responsibilities

• Support semiconductor equipment installation, setup, commissioning, and debugging at customer sites

• Provide after-sales technical support and assist in resolving equipment-related issues on-site

• Analyze common equipment problems, summarize findings, and propose improvement plans

• Coordinate with internal engineering teams to follow up on technical issues and ensure proper issue closure

• Conduct customer training on equipment operation, basic troubleshooting, and maintenance procedures

• Collect and compile feedback on equipment usage, customer requirements, and improvement needs

• Follow up on key customer issues, break down problem points, and track resolution progress

• Prepare service reports, issue summaries, technical documentation, and customer feedback reports

• Maintain strong customer relationships through responsive and professional technical support

Benefits

• Annual Leave
• EPF
• EIS
• SOCSO
• Annual Bonus
• Training Provided
• Medical Insurance
• Medical and Hospitalisation Leave
• 5 Working Days