Technical Support Intern — Digital Energy & Pre-Sales

Schneider Electric; Petaling Jaya; Hybrid; MYR 13,000 - 20,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global Family Leave

Comprehensive medical coverage

Job summary

Schneider Electric seeks a Technical Support Specialist Intern to assist the Digital Energy team in delivering pre-sales and post-sales technical support. You will gain exposure to energy management, EPMS, BMS integration, and digital solutions while supporting inquiries, documentation, and cross-functional coordination.

You will collaborate with Sales, Engineering, Project, Service, Product, and Operations teams to deliver customer offers and proposals, contribute to knowledge management, and

Qualifications

• Basic knowledge of electrical or automation systems.
• Strong analytical and problem-solving abilities.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to learn new technologies quickly.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide Technical Support - Assist in responding to customer and internal technical inquiries, and support pre-sales and post-sales technical activities.
• Prepare Technical & Commercial Documentation - Support the preparation of technical documents, reports, presentations, user guides, compliance statements, datasheets, and pricing information.
• Coordinate Cross-Functional Activities - Work closely with Sales, Engineering, Project, Service, Product, and Operations teams to resolve technical issues and gather inputs for customer offers and proposals.
• Support Knowledge Management & Continuous Improvement - Maintain records of technical support activities, contribute to knowledge bases and best practices, participate in customer engagements and training sessions, and support process improvement initiatives.

Skills

Electrical basics

Analytical skills

Communication skills

MS Office

Learn fast

Attention to detail

Teamwork

Job description

Schneider Electric seeks a Technical Support Specialist Intern to assist the Digital Energy team in delivering pre-sales and post-sales technical support. You will gain exposure to energy management, EPMS, BMS integration, and digital solutions while supporting inquiries, documentation, and cross-functional coordination.

You will collaborate with Sales, Engineering, Project, Service, Product, and Operations teams to deliver customer offers and proposals, contribute to knowledge management, and