Technical Support Engineer — US Shift (Americas)

Swift; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Accessibility accommodations

Job summary

Swift is a leading provider of secure financial messaging services with a global reach. We are hiring for a technical customer support role based in Kuala Lumpur, focused on resolving inquiries, identifying root causes, and contributing to knowledge base improvements.

The ideal candidate will have 1–2 years of experience in a financial services tech environment, strong English skills, and comfort working in Windows/Linux environments with basic networking knowledge.

Qualifications

• Excellent communication skills, fluent in English (written and spoken).
• 1–2 years of technical customer support experience, preferably in Financial Services/Banking.
• Proficient with Windows/Linux/Unix environments and networking basics.

Responsibilities

• Provide support via phone and web-case to resolve technical inquiries.
• Determine root cause of problems with customers.
• Create knowledge articles to reduce recurring issues and improve product usability.

Skills

Communication

English fluency

Attention to detail

Troubleshooting

Problem solving

Learning mindset

Team player

Adaptability

Customer mindset

Tools

Windows

Unix

Linux

TCP/IP

Routers

VPN

Firewalls

Job description

Swift is a leading provider of secure financial messaging services with a global reach. We are hiring for a technical customer support role based in Kuala Lumpur, focused on resolving inquiries, identifying root causes, and contributing to knowledge base improvements.

The ideal candidate will have 1–2 years of experience in a financial services tech environment, strong English skills, and comfort working in Windows/Linux environments with basic networking knowledge.