Technical Support Engineer: Broadband & LTE Specialist

Motorola Solutions; Penang; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Referral Program

Job summary

Motorola Solutions is seeking a strong graduate or a technically inclined professional for a Technical Support Engineer role. The position focuses on resolving customer issues in a timely manner, with an emphasis on 2nd/3rd line support and coordinating with partners, field teams, and development engineering.

The role involves 24x7x365 coverage and may require travel to customer sites. Excellent analytical thinking, communication, and initiative are essential for success in this globally

Qualifications

• Bachelor's Degree in Telecommunications / IT / Relevant Field.
• Fluent English both written and spoken (Other languages advantageous).
• Willing to work in permanent day shift roster (including weekends and public holidays).
• Strong analytical and problem solving skills; excellent communication.

Responsibilities

• Resolve customer issues in a timely manner across 2nd/3rd line support.
• Travel to customer sites when required to resolve complex issues.
• Liaise between engineering and customers to ensure clear communication.
• Contribute to knowledge base articles and process improvements.
• Stay updated on new technologies and perform system upgrades on customer premises.

Skills

Fluent English

Analytical thinking

Problem solving

Good communication

Attention to detail

Team player

IT systems background

Education

Bachelor's Degree in Telecommunications / IT / Relevant Field

Tools

Linux

Windows

Docker / Virtualization

VPN

LAN/WAN

Network Security basics

Job description

Motorola Solutions is seeking a strong graduate or a technically inclined professional for a Technical Support Engineer role. The position focuses on resolving customer issues in a timely manner, with an emphasis on 2nd/3rd line support and coordinating with partners, field teams, and development engineering.

The role involves 24x7x365 coverage and may require travel to customer sites. Excellent analytical thinking, communication, and initiative are essential for success in this globally