Technical Support Engineer - Australia Market

Sungrow; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Monthly Performance Bonus

Attendance Bonus

Parking subsidy.

Monthly snack budget

Job summary

Sungrow in Malaysia seeks Technical Support Engineers to assist customers in Australia with residential Solar PV and ESS systems. You will diagnose faults, perform remote monitoring and support commissioning to ensure reliable system operation.

Ideal candidates have electrical engineering fundamentals, good English communication, and 1–3 years of related experience. Fresh graduates are welcome with strong fundamentals and training will be provided.

Qualifications

• Electrical engineering fundamentals and understanding of AC/DC systems.
• 1–3 years in electrical equipment troubleshooting or renewable energy systems.
• Fresh graduates welcome if strong fundamentals.
• Able to explain technical issues to customers.
• Strong analytical and systematic troubleshooting skills.

Responsibilities

• Diagnose and troubleshoot issues with residential solar PV inverters, hybrids and ESS.
• Analyse fault codes and electrical data to identify causes and solutions.
• Provide remote technical support to Australian customers via phone, email, and monitoring platforms.
• Support remote commissioning, configuration and guidance for PV and ESS installations.
• Perform remote monitoring and basic O&M, including warranty coordination.
• Collaborate with Engineering/R&D to resolve complex issues.
• Maintain accurate technical case records and manage support tickets to KPIs.
• Continuously update knowledge on Sungrow products.

Skills

Analytical thinking

Troubleshooting

English communication

Time management

Education

Electrical/Electronic/Mechatronics engineering degree

Job description

We are seeking Technical Support Engineers with a background in Electrical, Electronics, Renewable Energy, Mechatronics or related engineering disciplines to provide technical support for residential Solar Photovoltaic (PV) and Energy Storage Systems (ESS) in the Australian market.

This engineering-focused role involves technical troubleshooting, fault diagnosis, remote system monitoring, commissioning support and resolving technical issues related to solar inverters and battery energy storage systems.

The successful candidates will apply their electrical engineering knowledge to analyse system faults, identify root causes and recommend effective technical solutions while supporting Australian customers, solar installers, electricians and distributors.

Fresh graduates with strong electrical engineering fundamentals are encouraged to apply. Relevant technical training and guidance will be provided.

Work Arrangement

Full-time, 100% Office-based

Key Responsibilities

• Diagnose and troubleshoot technical issues involving residential solar PV inverters, hybrid inverters and battery energy storage systems (ESS).
• Analyse system fault codes, error messages, electrical parameters and operational data to identify potential causes and recommend appropriate technical solutions.
• Provide remote technical support and troubleshooting assistance to Australian customers, solar installers, electricians and distributors via telephone, email and system monitoring platforms.
• Support remote commissioning, system configuration and technical guidance to ensure successful installation and operation of PV and ESS systems.
• Perform remote system monitoring and basic operation and maintenance (O&M) support, including technical assessment and warranty-related coordination.
• Investigate complex or recurring technical issues and collaborate with internal Engineering and R&D teams to develop effective resolutions.
• Maintain accurate technical case records, troubleshoot issues systematically and manage support tickets in accordance with established service KPIs.
• Continuously develop technical knowledge of solar PV, power electronics, energy storage systems and related Sungrow products.

Qualifications & Technical Requirements

• Diploma or Bachelor’s Degree in Electrical Engineering, Electronic Engineering, Renewable Energy Engineering, Mechatronics Engineering or a closely related engineering discipline.
• Good understanding of fundamental electrical principles, including AC/DC electrical systems, voltage, current, power and basic electrical circuits.
• Basic knowledge of solar PV systems, inverters, power electronics or battery energy storage systems would be an advantage.
• 1–3 years of relevant experience in electrical equipment troubleshooting, technical engineering support, product maintenance or renewable energy systems is preferred. Fresh graduates are welcome to apply.
• Candidates from other technical engineering industries are encouraged to apply, provided they possess a sound foundation in electrical engineering principles.
• Strong analytical thinking, systematic troubleshooting and technical problem-solving skills.
• Good command of spoken and written English, with the ability to explain technical issues clearly to Australian customers and technical stakeholders.
• Good organisational and time management skills, with the ability to manage multiple technical cases and meet service KPIs.
• Salary package commensurate with qualifications, relevant technical experience and engineering competencies.
• Group employee insurance
• Monthly Performance Bonus: KPI-based monthly performance incentives
• Attendance Bonus: Additional attendance-based incentive, subject to eligibility
• Parking subsidy.
• Monthly personalised snack budget.

Important

This position focuses on electrical and renewable energy systems, including solar inverters and battery storage products. It is not an IT helpdesk, desktop support or general computer troubleshooting role.