Technical Support Engineer 2 (Japanese Speaking)

Emerson Process Management Manufacturing (M) Sdn Bhd; Bayan Lepas; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work mode

Gym facilities

Free parking

Bonuses

Job summary

Emerson Process Management Manufacturing (M) Sdn Bhd is seeking a Technical Support Engineer 2 (Japanese Speaking) in Penang, Malaysia. You will assist customers with NI Products, Platforms and Systems, route issues, and provide solutions within SLA while promoting customer loyalty.

The role requires JLPT N3+ proficiency in Japanese, a relevant engineering or science degree (or equivalent experience), and openness to fresh graduates.

Qualifications

• For this role, fluency in Japanese (spoken/written) is required (JLPT N3+).
• Candidate pursues a Bachelor's degree in engineering or science, or has relevant experience.
• Experience in technical support or customer-facing roles is preferred.

Responsibilities

• Create and route technical issues for customers.
• Handle inbound technical support requests via phone, email, and web.
• Validate entitlements and approve exceptions for unentitled customers.
• Escalate complex issues to appropriate support groups.
• Document customer data records to ensure data integrity.
• Perform root-cause analysis and provide solutions within SLA.
• Educate customers through training and technical engagements.
• Assist with product startup, troubleshooting, and maintenance guidance.
• Enable self-service by creating Knowledge Base articles.

Skills

Japanese JLPT N3+

Technical support

LabVIEW basics

Communication

Problem solving

Education

Bachelor's in engineering/science

Tools

Programming languages

Job description

Technical Support Engineer 2 (Japanese Speaking)

Emerson Process Management Manufacturing (M) Sdn Bhd 4.0 View all jobs

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NIProducts, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

• Creates and routes technical issues for all customers
• Handle inbound technical support requests (Phone, Email, Web).
• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group.
• Create and manage customer data records within our applications to ensure proper data integrity.
• Resolves technical issues for customers across all account tiers
• Resolves customers’ single incidents during installation,implementation, and/ormaintenance of NI products and platforms.
• Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
• Escalatescomplex technical issuesinternally to the appropriate support groupwhile maintaining ownership of customer interaction.
• Builds customer proficiency for all account tiers through standardservices
• Educates customers throughformal trainingand technicalsupportengagements.
• Guides customers through basic product startup, applicationtroubleshooting,and/or maintenance of solutions.
• Captures and documents knowledge to enable self-service resolution
• Learns and adopts Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge basedarticles.

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:

• Competitive salary relative to your skills and demonstrated ability to perform in the role.
• World class Generation NI corporate onboarding
• 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
• High quality communication tools and IT equipment.
• Company and personal performance-based bonus.
• An amazing team and a fun place to work.
• 4-1 Hybrid work mode and flexible working hours.
• Support for dental and vision.
• Travel and commute allowances.
• Accessible and attractive modern offices with free parking.
• Shower and gym facilities for those who like to work out.
• Complimentary drinks and snacks.
• Regular site and team events.

For This Role, You Will Need:

• Business level Japanese speaking, writing, and reading (JLPT N3 and above)
• Pursuing a Bachelor's degree in an engineering or science-related field
• Alternatively, 1+ year of experience working in a Technical Support position.
• Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
• Open for fresh grad too!

Preferred Qualifications that Set You Apart:

• Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
• Collaborative – Team oriented with the ability to effectively collaborate with peers.
• Customer Focus – Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Why Emerson?

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail]

Why Emerson?

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

What can I earn as a Technical Support Engineer