Technical Support Engineer

ZKTeco (M) Sdn. Bhd.; Puchong; On-site; MYR 50,000 - 84,000; Full time

Job summary

ZKTeco (M) Sdn. Bhd. is seeking a technical support specialist to provide pre-sales and after-sales support, install and troubleshoot hardware and software solutions, and collaborate with product teams to resolve issues. The role involves demos, training, and documenting technical processes.

The position requires coordinating with customers, distributors, and system integrators, with potential on-site engagements and remote assistance to ensure high customer satisfaction.

Qualifications

• Provide pre-sales and after-sales technical support to customers, distributors, and system integrators.
• Install, configure, commission, and troubleshoot ZKTeco hardware and software solutions.

Responsibilities

• Conduct product demonstrations and technical training for customers and business partners
• Assist the sales team in designing system solutions and preparing technical proposals
• Diagnose and resolve hardware, software, networking, and system integration issues
• Provide remote technical support via phone, email, WhatsApp, and remote desktop tools
• Perform on-site technical support and commissioning when required
• Work closely with the China headquarters and product teams to resolve technical issues
• Test new products and provide feedback on product performance
• Prepare technical reports, installation documentation, and user guides
• Ensure customer issues are resolved promptly while maintaining a high level of customer satisfaction

Job description

Provide pre-sales and after-sales technical support to customers, distributors, and system integrators. Install, configure, commission, and troubleshoot ZKTeco hardware and software solutions.

Key responsibilities

Conduct product demonstrations and technical training for customers and business partners

Assist the sales team in designing system solutions and preparing technical proposals

Diagnose and resolve hardware, software, networking, and system integration issues

Provide remote technical support via phone, email, WhatsApp, and remote desktop tools

Perform on-site technical support and commissioning when required

Work closely with the China headquarters and product teams to resolve technical issues

Test new products and provide feedback on product performance

Prepare technical reports, installation documentation, and user guides

Ensure customer issues are resolved promptly while maintaining a high level of customer satisfaction