Technical Support Engineer

MVI Technologies; Kuala Lumpur; On-site; MYR 89,000 - 201,000; Full time

Job summary

Jora Malaysia is seeking an IT Infrastructure & Cloud Administrator to manage local servers, cloud platforms, and virtualization clusters. You will optimize AWS/Azure/GCP resources, monitor systems, and enforce change management during maintenance windows.

You will partner with R&D to benchmark our software, tune performance, and prototype AI integrations. The role also covers client support and documentation tasks in a dynamic environment.

Qualifications

• Experience administering servers, cloud platforms, and virtualization clusters.
• Familiarity with database administration (MSSQL/MySQL/PostgreSQL) and backups.
• Knowledge of CI/CD and IaC tools for deployment and environment provisioning.
• Ability to monitor systems, analyze logs, and identify anomalies.
• Exposure to AI tools, LLMs, and AI agent frameworks a plus.

Responsibilities

• Administer, maintain, support and monitor local servers, cloud platforms, and virtualization clusters.
• Configure and optimize cloud environments for reliability and cost efficiency.
• Perform database administration, backups, and performance tuning.
• Support patching, security basics, and change management during maintenance windows.
• Automate deployment pipelines and provisioning using scripting and IaC tools.
• Assist in performance testing, benchmarking, and PoC lab setups.
• Collaborate with R&D to test and benchmark software under various workloads.
• Provide tier-2/3 technical support for client deployments and environments.

Skills

Cloud platforms (AWS/Azure/GCP)

Kubernetes

OpenShift

CI/CD automation

SQL databases

Automation scripting (Python/Bash/PS)

Infrastructure as Code (Ansible)

Terraform

Performance benchmarking

Tools

Kubernetes

OpenShift

Ansible

Terraform

JMeter

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1. Internal Infrastructure & Cloud Administration (30%)

Administer, maintain, support and monitor local server hardware, Cloud platforms, network connectivity, virtualization clusters (including container orchestration platforms such as Kubernetes/OpenShift), storage systems (including NAS), message brokers, and office IT infrastructure.

Manage, configure, and optimize cloud resources and environments (e.g., AWS, Azure, or GCP) to ensure operational reliability and cost efficiency.

Perform database administration (MSSQL/MySQL/PostgreSQL or similar), including replication, backup/recovery, and performance tuning.

Assist with backup and restore operations, patch management, and basic security compliance tasks. Perform routine checks, system healthy monitoring, and log analysis detect anomalies.

Automate deployment pipelines, backup procedures, and environment provisioning using scripting languages (e.g., Python, Bash, or PowerShell) and basic CI/CD pipelines / Infrastructure-as-Code (e.g., Ansible, Terraform)

Manage system patches, hotfixes and hardware lifecycle updates.

Assist in implementing approved infrastructure and application changes during scheduled maintenance windows following proper change management procedures.

2. Performance Tuning, Benchmarking & R&D Support (30%)

Collaborate closely with the R&D/Product Engineering team to test, measure, and benchmark our proprietary software product across various workloads.

Perform system, database, and OS-level performance tuning (e.g., kernel parameter adjustments, memory management, thread optimization) to achieve higher system throughput and lower latency.

Set up isolated, reproducible stress-testing and Proof-of-Concept (PoC) lab environments to validate system limits, including load testing exercises using tools such as JMeter or similar

Analyze bottleneck metrics (CPU, I/O, network throughput, memory leaks) and provide actionable data and tuning recommendations to developers for code/architecture refinement.

Research, experiment with, and prototype integrations involving AI tools, LLMs, and AI agent frameworks to enhance internal workflows, system monitoring, or product capabilities. Stay ahead of industry trends to recommend innovative tools that improve platform efficiency and throughput.

3. Diverse Technical Operations & Ad-Hoc Tasks (25%)

Execute varied technical assignments as needed, such as evaluating new open-source/third-party tools, hardware testing, or sandbox environment builds.

Assist in writing internal technical documentation, deployment playbooks, and architecture diagrams.

Support internal development teams with environment configurations and troubleshooting.

Manage user access rights and identity permissions according to company security policy.

Support compliance processes, monitor security alerts (including basic exposure to SAST/DAST or vulnerability scanning tools), assist in remediation efforts, and document standard operating procedures (SOPs).

4. Client Technical Support (15%)

Provide technical support to customers on the Prognosis monitoring system

Serve as a Tier-2/Tier-3 technical resource for client deployment or environment-related queries, including installation, configuration, and support across test and production-like environments.

Assist in diagnosing infrastructure issues occurring on hosted/on-premise installations, record and update incidents with complete troubleshooting documentation.