Technical Solution Engineer_EMEA (Networking/Clouds/Cybersecurity)

CDNetworks (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

CDNetworks (M) Sdn Bhd is seeking a Technical Solution Engineer_EMEA (Networking/Clouds/Cybersecurity) to be the first point of contact for customers and provide 24/7 support for complex web and networking issues.

You will collaborate with cross-functional teams to ensure incident-free operations, monitor resolution status, and ensure SLA adherence. English communication is essential, with Mandarin a plus, and a 12-hour rotating shift may be required.

Qualifications

• Bachelor's degree in IT, computer engineering or related field.
• Solid understanding of Internet protocols, Linux and CDN concepts.
• Experience in system engineering or IT support is a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Good command of English; Mandarin is a plus.

Responsibilities

• Serve as the first point of contact for customers.
• Provide 24/7 support to troubleshoot complex web and networking issues.
• Collaborate with cross-functional teams to ensure incident-free operations.
• Monitor and manage the resolution status of all support cases.
• Ensure adherence to SLA guidelines and accurate resolution.
• Assess customer needs to recommend upgrades or features.
• Document knowledge from issues in a centralized repository.
• Perform other duties to support the team and operational goals.

Skills

Linux

Networking

Cloud computing

Cybersecurity

English proficiency

Education

Bachelor's degree in Information Technology / Computer Engineering or related field

Tools

CDN concepts

Job description

Technical Solution Engineer_EMEA (Networking/Clouds/Cybersecurity)

Served as first point of contact for our customers.

Providing 24/7 support to troubleshoot complex web and networking issues.

Collaborated with cross-functional teams to ensure incident-free operations.

Monitored and managed the resolution status of all support cases.

Ensuring adherence to SLA guidelines and accurate issues resolution.

Assessed customer needs to recommend upgrades or additional features.

Analyzed impacts on customer business and implemented mitigation strategic.

Documented knowledge obtained from each issue in a centralized location.

Other additional duties as required to support team and operational goals

Job Requirements

Malaysiansonly.

Must be able to work in 12-hours-rotating shifts.

Bachelor's Degree in Information Technology, Computer Engineering or related field.

Good understanding of Internet protocols, Linux, and CDN concepts.

Experienced in system engineering / IT support / enterprise technical support would be an added advantage.

High degree of analytical and problem-solving skills.

High degree of organization, attention to detail and an ability to multi-task.

Required language(s): English written and spoken. Mandarin written and/or spoken is plus.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Linux Systems Administrator?
• How many years' experience do you have as a Cloud Technical Support Engineer?
• How many years' experience do you have as a Cybersecurity Solutions Engineer?

Information Technology Services 51-100 employees

CDNetworks is an APAC-leading network with over 3,000 Points of Presence (PoPs) spanning over 87 countries and regions. We deliver fast, secure, and reliable digital experiences at the edge. Since our founding in 2000, we operate more than 10 offices and R&D centers globally, with teams across the key markets including the UK, the US, the UAE, Singapore, Malaysia, China, Japan and South Korea. This global presence enables us to stay close to the industries we serve and innovate alongside our customers.

CDNetworks is an APAC-leading network with over 3,000 Points of Presence (PoPs) spanning over 87 countries and regions. We deliver fast, secure, and reliable digital experiences at the edge. Since our founding in 2000, we operate more than 10 offices and R&D centers globally, with teams across the key markets including the UK, the US, the UAE, Singapore, Malaysia, China, Japan and South Korea. This global presence enables us to stay close to the industries we serve and innovate alongside our customers.