Technical Service Technician

Sika; Nilai; On-site; MYR 50,000 - 70,000; Full time

Job summary

Sika Malaysia is seeking a Technical Support Assistant to provide hands-on technical support, run training sessions, demos and tests for the sales team. You will prepare product samples, assemble demo kits, and support field engineers and project teams at customer sites, ensuring safe, compliant operations and well-organized workspaces.

Additionally, you will coordinate equipment calibration, maintain labels and ensure EHS compliance in accordance with Sika policy, contributing to quality and

Qualifications

• Experience in providing technical support and training.
• Ability to prepare samples and conduct demos/tests at client sites.
• Familiarity with safety and EHS practices in a workshop environment.

Responsibilities

• Support Technical Service Manager / Engineers / Executives and Target Market Managers on technical matters.
• Prepare samples and demo kits.
• Assist with product training, demos, and tests at site with applicators/contractors.
• Arrange tools and materials and keep workspace clean and compliant.
• Maintain and calibrate equipment and ensure proper labeling.
• Adhere to Sika information security and confidentiality policies.

Skills

Technical support

Training

Demos

Demo kits

Job description

To provide technical support by carrying out training, demos, tests and preparing samples as required by the commercial sales team.

Main Tasks

Support Technical Service Manager / Engineers / Executive and Target Market Managers on Technical Matters

• Preparing samples and demo kits
• Assist with product training, demos, tests at site with applicators / contractors

Product Samples and Packaging

• Ensure that all product samples are properly prepared as requested by the Target Market Managers, Regional Managers and Sales Managers or Sales Executives.

TSD Working Space

• Arrange all tools and materials.
• Ensure that signs / labels are properly displayed at workstation.
• Remove all old and unused materials.
• Ensure that TSD working area is clean and tidy and is a safe working environment.

Equipment

• Ensure TSD all equipment is maintained in clean and good condition and is calibrated.
• Record and label all equipment and ensure all equipment taken out of the factory is returned in good condition.

Safety

• To ensure EHS compliance as per Sika policy and EHS minimum requirements
• Reports any hazards immediately adhering to superior or EHS personnel
• Comply to Sika Life Saving Rule
• Participate in EHS related training

Others

Any other tasks assigned from time to time

Security

• Maintain Sika information with appropriate secrecy and adhere to policies regarding confidential information

Limitations of Authority

• No purchase of equipment and / or materials without approval from HOD, GM & MoA