Technical Service - Admin - Executive

Premier Inn Hotels LLC (UAE); Petaling Jaya; Presencial; MYR 33 000 - 45 000; Tempo integral

Resumo da oferta

Premier Inn Hotels LLC (UAE) in Bandar Sri Damansara, Malaysia, is seeking an administrative professional to manage orders, service contracts, and logistics coordination for spare parts and services. The role emphasizes accuracy in SAP data, ISO/GDPMD compliance, and comprehensive monthly reporting.

The candidate should have a diploma or higher, 2–5 years in admin support, and strong communication and problem-solving abilities.

Qualificações

• Diploma or higher qualification.
• 2-5 years of relevant administrative experience.
• Experience in SAP or CRM is a plus.
• Strong communication and problem-solving skills.

Responsabilidades

• Process customer orders and enter SAP for spare parts and services, ensuring accuracy with the PO.
• Maintain and update Service Contract details in SAP and Customer Equipment Card (CEC).
• Coordinate product deliveries with Supply Chain to arrange logistics for customers, engineers, or sales.
• Ensure ISO and GDPMD compliance and respond to inquiries within defined timeframes.
• Prepare and submit monthly reports including ISO quality objective and service metrics.

Conhecimentos

Communication skills

Problem solving

Verbal communication

Written communication

Formação académica

Diploma or higher qualification

Ferramentas

SAP

CRM

Descrição da oferta de emprego

• Salary Range MYR 3,000 - 3,999
• City Bandar Sri Damansara
• Country Malaysia

Job Description

Goals and Responsibilitiesfor both Clinical, Life Sciences& Micro Teams

• FulfillCustomer’s & Internal Stake Holder'sNeeds&Satisfaction.
  
• Manage& processspare part purchase requestsand warranty claimssubmittedby engineers.
  
• Collaborate with the Procurement teamto ensuretimelyshipmentarrivals, andensurethat allpurchased,and warranty claim parts are dispatched totowerupon arrival.
  
• Inform relevant service admin team members and engineers of the arrival of spare parts.
  

Order Processing

• Process customer orders and enter Sales Orders into SAP for spare parts and services, ensuring accuracy in relation to the Purchase Order (PO).
  
• Manage and update Service Contract details in SAP and maintain accurate information in the Customer Equipment Card (CEC) system.
  
• Coordinate product deliveries by liaising with the Supply Chain department to arrange logistics as required by customers, engineers, or the sales team.

Compliance Management

• Ensure departmental adherence to ISO and GDPMD standards.Managecustomer inquiriesand reply within a specifictime frame.
  
• Manage inventory accuracy for spare parts and service toolsaccording to the Master List Data.
  
• Update service calls(closed calls)based on engineers' submitted reports and make necessary stock adjustments in SAPif any.
  
• Maintain, follow-upwith engineerandupdatetraining records to ensure compliance with departmental ISO qualityobjectives.
  

Reporting

• Prepare andsubmit monthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO qualityobjective report, and AbbVie monthly report.
  
• Extract monthly PPM calls from SAP. Create service call in SAP and send the extracted file to Team Leaders(both entities) for job assignment and planning accordingly.
  

Requirements

• Diploma or higher qualification.
  
• 2-5 years of relevant administrative experience. Experience in this field will be an added advantage.
  
• Communication and Problem-Solving:
  
• Good verbal and written communication skills.
  
• Demonstrated problem-solving skills with the ability to adapt to new challenges.
  
• Quick learner with the capacity to understand and apply new concepts and processes efficiently.
  
• Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.
  
• Ability to prepare, analyze data effectively and generate comprehensive reports.