Technical Onboarding Lead — Go-Live & Adoption

Mondeadditif; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Materialise Software is seeking a Technical Onboarding Specialist to guide customers through onboarding, configuration, and go-live. You will work closely with new and existing customers to ensure a smooth onboarding experience, support technical setup, and help clients achieve business goals on our platform.

This role blends customer engagement, technical configuration, project coordination, troubleshooting, and documentation to ensure successful deployments and ongoing adoption.

Qualifications

• 3–5 years in a customer-facing role or equivalent onboarding experience.
• Confident communicator with strong presentation skills and attention to detail.
• Able to learn new systems quickly and understand SDLC concepts.

Responsibilities

• Own the end-to-end onboarding process from contract to go-live and adoption.
• Configure and integrate the platform based on customer workflows and requirements.
• Lead validation and go-live activities, secure production sign-off, on schedule.
• Maintain DHF, configuration records, and change requests with accuracy.
• Help build templates and accelerators to scale onboarding processes.
• Monitor onboarding progress, flag risks, and support customer reviews.
• Troubleshoot post-go-live issues and coordinate handover to account management.
• Assist pre-sales by completing security/compliance questionnaires with teams.

Skills

Customer-facing experience

Communication & presentation

Organisational skills

Technical aptitude

SDLC understanding

JSON configuration literacy

Tools

JSON

Git

Job description

Materialise Software is seeking a Technical Onboarding Specialist to guide customers through onboarding, configuration, and go-live. You will work closely with new and existing customers to ensure a smooth onboarding experience, support technical setup, and help clients achieve business goals on our platform.

This role blends customer engagement, technical configuration, project coordination, troubleshooting, and documentation to ensure successful deployments and ongoing adoption.