Assistant Manager, Solution & Development - D365CRM, Power Platforms

Avanade; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Avanade is seeking a Dynamics 365 Subject Matter Expert in Kuala Lumpur to lead technical teams and customize Microsoft Dynamics 365 solutions. The role requires over 10 years of experience with Dynamics CRM/CE and Power Platforms, emphasizing client-facing experiences and technical mentorship. Responsibilities include overseeing development tasks, customizing the CRM software, and managing code versions. Ideal candidates will have strong skills in Azure DevOps practices and experience in customer engagements that drive solutions.

Qualifications

• 10+ years of experience in Microsoft Dynamics 365 CRM/CE, Power Platforms.
• Experience in client-facing roles such as workshops and solutioning.
• Strong implementation experience in Dynamics 365 Online.
• Demonstrated ability to deliver technical training.

Responsibilities

• Lead and mentor a technical team, ensuring delivery milestones are met.
• Customize and configure Microsoft Dynamics 365 to align with business needs.
• Oversee code version control using Bitbucket.
• Develop and maintain CRM plugins and workflows.

Skills

Microsoft Dynamics 365 CRM/CE

Power Platforms - Power BI

Power Apps

Client-facing experience

CRM SDK development

Azure DevOps practices

ALM principles

Troubleshooting

Tools

XRM Toolbox

Azure Application Insights

GitHub/DevOps

Job description

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

This role is a SME role, and we look forward to having someone experienced in D365 CRM / CE technology—modules features, customizations and configurations, extending functionality (using CRM SDK), security concepts, troubleshooting, governance, integrations, and module copilots.

You will be responsible for working with client stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.

Together We Do What Matters.

What you’ll do

• Lead and mentor a technical team, providing guidance across development tasks and ensuring delivery milestones are met.
• Customize and configure Microsoft Dynamics 365 to align with business needs—including creating or modifying entities, forms, views, workflows, and business rules.
• Oversee code version control using Bitbucket and ensure proper collaboration and code‑review practices.
• Develop and maintain CRM plugins and workflows to automate business processes.
• Use XRM Toolbox to support configuration and productivity enhancements.
• Apply Azure DevOps practices including CI/CD pipelines.
• Package and deploy CRM solutions across environments with proper versioning.

Qualifications

• 10+ years of experience in Microsoft Dynamics 365 CRM/CE, Power Platforms – Power BI, Power Apps, Power Automate
• Experience in client‑facing roles such as workshops and solutioning
• Experience with multiple Dynamics 365 Customer Engagement applications and use cases (sales, customer service, marketing, etc.)—designing, troubleshooting, and optimizing components
• Knowledge of enterprise‑level integrations between Dynamics and third‑party systems, including mechanisms, patterns, and technologies
• Experience with administration, monitoring, and troubleshooting issues or challenges using platform and custom logging
• Experience with Power Apps development; Power Apps (model‑driven & canvas), Dataverse, Power Platform Admin Center
• Strong implementation experience in Dynamics 365 Online
• Good exposure to Model‑Driven Apps, Power Automate, etc.
• Experience with Dynamics SDK development including design, customization, and administration of UI, business logic, and backend code (C#, plugins, custom workflows, backend logic)
• Familiar with platform tools including Power Platform Administration Center, Azure Application Insights, Copilot Studio
• Experience with ALM principles and deployment practices using GitHub/DevOps for managing source code and Dynamics solutions and automated deployments
• Ability to engage with key technical stakeholders and business decision‑makers
• Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills
• Commitment to staying updated on modern engineering practices and tools
• Experience in customer‑facing roles