CRM Technical Developer

half the sky; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a CRM Technical Developer to support delivery teams in planning, analysis, design, and testing of CRM solutions. The ideal candidate should have at least 3 years of experience with Microsoft Dynamics 365 CRM, strong client management skills, and a passion for resolving customer issues. This role emphasizes collaboration within a global team and includes opportunities for professional development and well-being initiatives.

Benefits

Flexi-leave allowance

Annual well-being allowance

Extensive certifications and training hours

Qualifications

• 3+ years of experience with Microsoft Dynamics 365 CRM Online/On-Premise.
• Experience in developing reports and dashboards using PowerBI.
• Strong client management skills with a focus on action plans.

Responsibilities

• Assist across all phases of Avanade projects.
• Design and implement CRM solutions.
• Support design of conceptual architecture.

Skills

Microsoft Dynamics CRM

Problem-solving

Client management

Consulting experience

Education

Bachelor's degree in a relevant field

Tools

PowerBI

SQL

DevOps tools

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job 69526 CRM Technical Developer

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.

We have been recognized as Microsofts Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential.

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation

Job Description

About you

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop Complex Plugins and Custom Workflows
• Develop and Maintain Unit Test for Server-side components
• Develop web application, web API, console application, window services to integrate with D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Experience in developing and supporting SSIS Packages and SQL scripts will be an added advantage
• Strong understanding of Microsoft Dynamics 365 CRM, with domain knowledge in Customer Service and Banking industry would be an added advantage.
• Develop reports or dashboards using PowerBI and integrate with D365 will be an added advantage
• Experience in working with Jenkins, Bitbucket or another DevOps tools will be an added advantage

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• At least 3 years of Microsoft Dynamics 365 CRM Online/On-Premise, On-Premise will be an added advantage.

What you can expect from us

• Take full advantage of 3 days Flexi-leave off a year to relax, rebalance and focus on your health and wellbeing or honor your personal cultural beliefs
• Your wellbeing matters to us. Thats why youll receive an allowance per annum to help you, take care of you. Go spoil yourself on us.
• Empower others and be empowered through our employee networks: Women employees, and Veterans employees
• Help yourself to an extensive menu of Microsoft and technology certifications and enjoy up to 80 paid training hours per year