Support Engineer I: Incident Resolver & Customer Champion

Hps Worldwide; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

Hps Worldwide is seeking a Support Engineer I in Malaysia to enhance customer satisfaction by effectively resolving incidents and anomalies. The role involves contributing to incident management, participating in troubleshooting efforts, and ensuring compliance with Service Level Agreements.

The ideal candidate has a degree in Computer Science or Software Engineering, basic troubleshooting knowledge, and strong analytical skills. This position offers a team-oriented environment with a focus on improving service quality.

Qualifications

• Degree in Computer Science, Software Engineering, or a related field.
• First experience or internship in technical support or application support is an advantage.
• Basic knowledge of software troubleshooting and incident management.

Responsibilities

• Contribute to the resolution of incidents and anomalies.
• Participate in the investigation and analysis of reported incidents.
• Assist in the resolution of technical issues affecting HPS solutions.

Skills

Analytical skills

Problem-solving skills

Customer-oriented mindset

Teamwork

Education

Degree in Computer Science or Software Engineering

Job description

Hps Worldwide is seeking a Support Engineer I in Malaysia to enhance customer satisfaction by effectively resolving incidents and anomalies. The role involves contributing to incident management, participating in troubleshooting efforts, and ensuring compliance with Service Level Agreements.

The ideal candidate has a degree in Computer Science or Software Engineering, basic troubleshooting knowledge, and strong analytical skills. This position offers a team-oriented environment with a focus on improving service quality.