CIS Infra Developer

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cognizant is hiring for a hands‑on infrastructure/application production support role in Kuala Lumpur. You will handle alert monitoring, incident triage, log review and runbook execution within a Run‑The‑Bank style production support model.

Responsibilities include incident escalation, RCAs, collaboration with cross‑functional teams and continuous service restoration while using Jira/Confluence for traceability.

Qualifications

• 2–4 years of infrastructure or application production support experience in banking or enterprise tech.
• Hands‑on ITIL‑based Incident, Problem and Change Management in production environments.
• Linux/Unix (RHEL) and Windows OS troubleshooting for applications/infrastructure.
• Scripting in Bash, Python, PowerShell, Perl or batch with evidence of automation.
• SQL/Sybase query writing and production issue investigation.

Responsibilities

• Perform day‑to‑day alert monitoring, incident triage and log review.
• Execute runbooks for restarts, log collection, batch checks and environment health.
• Escalate complex issues with diagnostic evidence to senior staff or vendors.
• Support production infrastructure and related apps through incident triage and RCAs.
• Maintain production stability via monitoring, runbooks and risk escalation.
• Collaborate with CTB/RTB/vendor teams on fixes, releases and readiness.
• Document incidents, changes and runbooks using Jira and Confluence.

Skills

ITIL incident management

Problem management

Change management

Scripting

Tools

MS SQL

Sybase

Linux/Unix

Windows

Bash

Python

PowerShell

Job description

Role purpose

This role is intended for hands‑on infrastructure/application support resources who can operate within RBC's Run-The-Bank production support model for communication surveillance platforms and dependent applications.

What the candidate will be expected to do

• Perform day‑to‑day alert monitoring, incident triage, log review, basic query execution and first‑line automation support.


• Execute approved runbooks and standard operating procedures for application restarts, log collection, batch checks, access checks and environment health validation.


• Escalate complex issues to senior engineers, managers, CTB teams or vendors with complete diagnostic evidence.


• Support RBC communication surveillance and related upstream / downstream applications through incident triage, root‑cause analysis and service restoration.


• Maintain production stability through monitoring, alert analysis, capacity awareness, runbook execution and risk escalation.


• Work with CTB, RTB, vendor and cross‑functional technology teams to support production fixes, enhancements, transition readiness and release/change activities.


• Use Jira and Confluence to maintain traceability of incidents, problems, changes, risks, user stories, knowledge articles and operational procedures.

Must-have skills for shortlisting

• Minimum 2 to 4 years of infrastructure or application production support experience in banking, financial services or enterprise technology.


• Hands‑on experience in ITIL‑based Incident, Problem and Change Management in production environments.


• Strong operating system exposure across Linux / Unix / RHEL and Windows, with ability to troubleshoot application and infrastructure issues.


• Scripting capability in at least one relevant language, preferably Bash, Python, PowerShell, Perl or batch scripting, with evidence of automation or support tooling.


• Working knowledge of relational databases such as MS SQL and/or Sybase, including query execution, query writing and production issue investigation.


• Experience using enterprise monitoring and observability tools such as Splunk, ITRS Geneos, AppDynamics, Dynatrace, Nagios, ELK or Grafana.


• Ability to document support procedures, incident notes, change records and runbooks using Jira and Confluence or equivalent tools.


• Banking, financial services, capital markets or regulated production support exposure.

Preferred / nice‑to‑have skills

• Exposure to communication surveillance, conduct surveillance or regulatory surveillance platforms such as Smarsh Enterprise Conduct, Csurv or Theta Lake.


• Experience with batch scheduling tools such as BMC Control‑M, Autosys or Tidal.


• Exposure to Docker and Kubernetes, especially troubleshooting deployed containers or supporting application platforms in production.


• Understanding of sales tooling, CRM, trading or capital markets technology workflows.


• Experience supporting disaster recovery, resilience testing, configuration management and production readiness reviews.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast‑changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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