Technical Engineer

JAD CONNECT SERVICES; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

JAD CONNECT SERVICES is seeking an IT support professional to assist Level 1 engineers and deliver both onsite and offsite support to customers. You will manage incident and problem reporting, and contribute to small and large project deployments while ensuring timelines are met.

Ideal candidates have a Diploma or Degree in IT, 3 years of relevant experience, and strong knowledge of VMware, Microsoft, and storage solutions. Flexibility for 24/7 standby and after-hours work is required.

Qualifications

• Diploma or Degree in Information Technology.
• 3 years relevant working experience required.
• Ability to configure and design infrastructure solutions based on VMware, Microsoft, or Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby on a weekly rotation basis and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of Active Directory, DNS, DHCP, Windows operating systems configuration, troubleshooting and implementation.
• Good working knowledge of networking, for example TCP/IP and routing.
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage.
• Technical skills in MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM, VMware vSphere, vCenter, SRM, HA, HP or IBM Servers, Blade Servers, or Storages.

Responsibilities

• Provide technical assistance to Level 1 Engineers.
• Provide onsite or offsite support to customers.
• Prepare incident reports if required.
• Prepare problem management reports.
• Handle small scale projects independently and assist in large scale project deployment.
• Assist in project deployment and ensure deployment is carried out according to timelines.
• Provide input to develop documents for projects.

Skills

IT troubleshooting

Root cause analysis

Networking basics

Active Directory

DNS

DHCP

Windows OS

VMware

Hyper-V

SQL

SCCM

SCOM

SAN storage

Storage solutions

Education

Diploma or Degree in Information Technology

Tools

Veritas

Veeam

EMC Networker

EMC/NetApp storage

Job description

This role provides technical assistance to Level 1 Engineers and delivers onsite or offsite support to customers. You will handle incident and problem management reporting, manage small scale projects independently, and assist in large scale project deployment while ensuring timelines are met.

Key responsibilities

• Provide technical assistance to Level 1 Engineers
• Provide onsite or offsite support to customers
• Prepare incident reports if required
• Prepare problem management reports
• Handle small scale projects independently and assist in large scale project deployment
• Assist in project deployment and ensure deployment is carried out according to timelines
• Provide input to develop documents for projects

About you

• Diploma or Degree in Information Technology
• 3 years relevant working experience required
• Ability to configure and design infrastructure solutions based on VMware, Microsoft, or Storage solutions
• Good knowledge in IT troubleshooting and root cause analysis
• Available to be on 24/7 standby on a weekly rotation basis and able to work after office hours, weekends and on Public Holidays if situation demands
• Good working knowledge of Active Directory, DNS, DHCP, Windows operating systems configuration, troubleshooting and implementation
• Good working knowledge of networking, for example TCP/IP and routing
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage
• Technical skills in MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM, VMware vSphere, vCenter, SRM, HA, HP or IBM Servers, Blade Servers, or Storages