Senior Network Engineer

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Kampung Malaysia Tambahan; On-site; MYR 180,000 - 300,000; Full time

Job summary

RiDiK (a Subsidiary of CLPS, Nasdaq: CLPS) in Malaysia seeks a Customer Delivery Engineering Technical Leader to drive advanced Cisco solutions, engage with customers, and mentor engineers. The role focuses on problem resolution, design, and IP content development to accelerate client outcomes.

You will collaborate with cross-functional teams, provide technical leadership across Cisco Nexus, ACI, VXLAN, and related technologies, and contribute to presales and solution design efforts in a dynamic

Qualifications

• Contribute effectively in areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Actively mentors and develops others.
• Leads creation and sharing of intellectual property (content, training) including digital IP (e.g. scripts, software assets).
• Interacts effectively with Engineering to solve complex problems and drives resolution with Engineering and other organizations.
• Provides technical expertise to resolve complex customer problems in escalations.
• Owner and keeper of our culture.
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.

Responsibilities

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
• Is a technical expert in a broad area covering multiple technologies and applies product behavior across industry practices.

Skills

Customer problem solving

Leadership

Mentoring

IP content creation

Cross-functional collaboration

Technical depth

Solution design

Education

BS in CS/EE

Tools

Cisco Nexus

Cisco ACI

VXLAN

Job description

Role: Customer Delivery Engineering Technical Leader

Location: Malaysia

Exp: 8+yrs

Mandatory- CISCO Products, CISCO Nexus, CISCO ACI, VXLAN, Solution Design

Required Skills and Qualifications

• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
• Actively mentors and develops others
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
• Owner and keeper of our culture
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
• Supports presale activities and translate business requirements into solution design

Scope:

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity:

• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.