Technical Architecture Engineer (Alibaba Cloud) – Kuala Lumpur

Sailglobal; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Sailglobal in Kuala Lumpur is seeking a Technical Architecture Engineer to deliver cloud solutions, lead migrations, and provide high-level technical consultancy to enterprise customers. The role blends hands-on troubleshooting with strategic project delivery for FY26‑Q4, requiring strong Linux skills and proficiency in Java, Go, or Python.

Travel will be 30%‑50% regionally, and the ideal candidate will communicate fluently in Mandarin and English while coordinating with global teams.

Qualifications

• Bachelor’s degree or higher in CS, Engineering, or related technical field.
• 1–3+ years in cloud platform development, tech support, or cloud architecture.
• Strong Linux OS knowledge and command-line proficiency.

Responsibilities

• Provide expert-level technical support for cloud users, focusing on complex troubleshooting and high-performance solutions.
• Lead deployment and migration workstreams per project SOWs with quality and timeliness.
• Analyze complex technical scenarios, track issue resolution, and summarize usage patterns for documentation.
• Improve team efficiency by optimizing internal processes and implementing automation.
• Engage with customers on-site (30–50% travel) to ensure successful delivery and satisfaction.

Skills

Cloud platform development

Technical troubleshooting

Java

Go

Python

Bilingual: Mandarin & English

Linux system architecture

Project coordination

Education

Bachelor’s degree or higher in Computer Science, Engineering, or related field

Tools

Kubernetes

Docker

Linux shell

Job description

Employment Type: Full-time (Outsourced via Sailglobal MY)

Languages: Professional Fluency in Mandarin and English

Role Overview

Join the Global Services Division of a leading China-based cloud technology provider as a Technical Architecture Engineer. Due to business confidentiality, the specific company name will be shared by the recruitment consultant during the hiring process.

In this role, you will act as a key technical consultant, empowering international enterprise customers by delivering robust cloud solutions, managing complex migration projects, and ensuring the seamless implementation of Public Cloud initiatives.

You will bridge hands‑on technical troubleshooting with strategic project delivery, supporting global business initiatives for FY26‑Q4.

Key Responsibilities

• Solution Delivery & Support: Provide expert‑level technical support for users of a leading China-based cloud technology provider, specializing in complex troubleshooting and the delivery of high‑performance technical solutions.
• Cloud Implementation: Lead deployment and migration workstreams according to project service SOWs, ensuring high‑quality execution and timely completion of tasks.
• Technical Consulting: Analyze complex technical scenarios, track issue resolution progress, and summarize customer usage patterns to maintain high‑quality technical documentation.
• Operational Excellence: Improve team efficiency by optimizing internal processes and implementing automation tools.
• Client Engagement: Work directly with customers on‑site, with 30%–50% regional travel required, to ensure successful project delivery and customer satisfaction.

Requirements

• Education: Bachelor’s degree or higher in Computer Science, Engineering, or a related technical field.
• Experience: 1–3+ years of experience in cloud platform development, technical support, or cloud architecture.
• Core Systems: Deep understanding of Linux system architecture, including command‑line proficiency.
• Programming: Strong fundamentals with proficiency in at least one language: Java, Go, or Python.
• Cloud Native: Familiarity with modern infrastructure, including Kubernetes (K8s) and Docker.
• Infrastructure Knowledge: Solid grasp of core services such as DNS, NTP, YUM, and Firewall configurations.
• Competencies: Exceptional problem‑solving skills, high technical sensitivity, and a strong awareness of risk management.
• Communication: Bilingual proficiency in Mandarin and English is mandatory to support our global customer base.

Additional Information

• Working Hours: Standard hours in full alignment with local labor laws.
• Mobility: Must be comfortable with 30%–50% business travel for customer‑facing engagements.