Technical Account Manager

Agensi Pekerjaan Great Pyramid Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking a Technical Account Manager to act as the key technical liaison with clients. The ideal candidate will have over 3 years of experience in a technical role and proficiency in Mandarin. Key responsibilities include managing client onboarding and technical consultation on payment integrations. Strong problem-solving skills and the ability to handle multiple client accounts are essential. This position offers the opportunity to work within a dynamic fintech environment focusing on innovative payment solutions.

Qualifications

• 3+ years of experience in a technical role.
• Experience in SaaS, fintech, or payments environments preferred.
• Strong knowledge of APIs, webhooks, SDKs, and payment gateways.

Responsibilities

• Serve as primary technical contact for client accounts.
• Manage onboarding and integration processes.
• Provide technical consultation on payment integrations.
• Troubleshoot technical issues efficiently.
• Collaborate with internal teams to meet client needs.
• Maintain strong client relationships for satisfaction.

Skills

Technical expertise

Client management

Problem-solving

Stakeholder management

Mandarin proficiency

Job description

About the Company

Our client is a Malaysian-based fintech company offering innovative payment solutions focused on recurring billing and subscription management. Their platform enables businesses to automate collections, manage subscriptions efficiently, and process direct debit transactions seamlessly. With robust integrations across multiple payment gateways, they help businesses improve cash flow and enhance overall customer experience.

About the Role

The Technical Account Manager (TAM) will act as the key technical liaison between the company and its clients, ensuring successful onboarding, integration, and ongoing support. This role requires a strong blend of technical expertise and client management skills to deliver a seamless customer experience.

Key Responsibilities

• Serve as the main technical point of contact for assigned client accounts
• Manage client onboarding, implementation, and integration processes
• Provide technical consultation on APIs, webhooks, SDKs, and payment integrations
• Troubleshoot and resolve technical issues in a timely and efficient manner
• Work closely with internal teams (Engineering, Product, and Sales) to address client requirements
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Translate complex technical concepts into clear, understandable communication for clients
• Manage multiple client accounts while prioritising tasks effectively
• Monitor client performance and proactively identify areas for optimisation

Requirements

• Minimum 3+ years of experience in a technical role (e.g., Technical Consultant, Software Engineer, Support Engineer, or Sales/Partner Engineer)
• Experience within SaaS, fintech, or payments environments is highly preferred
• Strong technical knowledge of APIs, webhooks, SDKs, payment gateways, and banking/payment flows
• Proven problem-solving and troubleshooting skills
• Excellent stakeholder management and communication abilities
• Ability to manage multiple accounts in a fast-paced environment
• Mandarin proficiency (spoken, read, and written) is mandatory