Tech-Driven Admin & Customer Experience Supervisor

Beyond Pacific Services Sdn Bhd; Puchong; On-site; MYR 39,000 - 48,000; Full time

Benefits offered by this job

Five-day workweek

Performance-based bonuses

Professional development opportunities

Career progression potential

Exposure to modern tech and AI-driven辦

Job summary

Beyond Pacific Services Sdn Bhd is seeking a Customer Service Supervisor to oversee the Admin and Operations team and ensure smooth workflow management. You will report to the Manager and Partner, driving efficiency through tech adoption and upholding excellent client relationships.

The role requires leadership of administrative staff, strong communication with clients from diverse backgrounds, and a focus on using AI tools and automated processes to reduce repetitive tasks while maintaining

Qualifications

• Accounting background and understanding of accounting principles are preferred.
• Experience leading Admin/Operations teams is desirable.
• Familiarity with AI tools or automation to improve productivity is a plus.

Responsibilities

• Supervise administrative staff and oversee daily office operations.
• Identify opportunities to implement AI tools and automation to reduce repetitive tasks.
• Manage workflow processes and improve efficiency across Admin/Operations.
• Handle client management and communication using modern digital tools.

Skills

Hardworking

Organized

Detail-oriented

Tech-forward

Accounting knowledge

Microsoft Office

Leadership

Team management

Strong communication

Multilingual ability

Education

Accounting background

Tools

MS Word

MS Excel

Outlook

Accounting software

Job description

Beyond Pacific Services Sdn Bhd is seeking a Customer Service Supervisor to oversee the Admin and Operations team and ensure smooth workflow management. You will report to the Manager and Partner, driving efficiency through tech adoption and upholding excellent client relationships.

The role requires leadership of administrative staff, strong communication with clients from diverse backgrounds, and a focus on using AI tools and automated processes to reduce repetitive tasks while maintaining