Team Manager (Store)

LVMH Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

LVMH Group is looking for a Team Manager in Kuala Lumpur to lead a store team, ensuring excellent client experiences while driving sales and managing operations. The ideal candidate will be a proven leader, dedicated to training and developing team members to align with LVMH values. Key responsibilities include recruiting talent, overseeing product management, and ensuring a compliant and well-organized work environment. Strong capabilities in client service and operational excellence are essential for this role.

Qualifications

• Proven ability to recruit, lead, and motivate a team.
• Strong product knowledge and sales management skills.
• Dedication to client experience and satisfaction.
• Capable of managing operational processes effectively.

Responsibilities

• Lead and manage a team, ensuring high client experience.
• Recruit, train, and develop team members.
• Drive sales performance and meet team targets.
• Monitor client feedback and enhance satisfaction.

Skills

Team Leadership

Client Centricity

Sales Strategy

Operational Management

Training and Development

Job description

The Team Manager is responsible for leading and managing a team within a store, ensuring the highest level of client experience and product expertise. They focus on team recruitment, development and training; and driving business for the team to achieve the sales targets, retain clients and develop new ones.

Job responsibilities

Team Management and Development:

• Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client
• Identify training needs and ensure all team members receive appropriate training and development opportunities.
• Conduct regular performance evaluations and provide constructive feedback to support team members' growth and
• Embody the LVMH culture, be an ambassador of the LVMH values, by being the key driver of culture within the team and ensuring the alignments with this culture of team members.

Product Management and Sales:

• Maintain a comprehensive knowledge of the store's product offerings, including features, benefits, and
• Oversee the team's dedicated product assortment, ensuring optimal inventory levels and product presentation.
• Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies.
• Collaborate with other Team Managers, Department Managers and the visual merchandising teams located in the store to optimize store layout and product placement.

Client Experience and Satisfaction:

• Ensure that the highest level of desire is created, by making clients dream through exceptional
• Ensure that each team member optimizes the savoir faire and heritage through the selling
• Monitor clients feedback and implement necessary improvements to enhance clients satisfaction within the team's area of responsibility.
• Give meaning to the measurement of client experience and lay the foundations for a client‑centric culture.
• Motivate the team on the client service tools as a good support to enhance the business, identifying any training needs.
• Support teams to understand the root causes and solutions to provide exceptional service together with the Department Manager.
• Coach the teams to support the client experience initiatives with the Department

Operational Excellence:

• Overseeing operational processes and collaborating closely with the Operations This includes managing activities such as shipping and receiving, ensuring smooth inventory management, and maintaining efficient work.flows.
• Maintain a well‑organized, clean, and visually appealing team environment to attract and retain
• Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team's area of

Profile

• Proven Leader & Motivator: A candidate with a strong ability to recruit, lead, motivate, and coach a team to achieve commercial success and deliver exceptional client experiences, while fostering a culture aligned with LVMH values.
• Strategic Product & Sales Manager: Someone who possesses comprehensive product knowledge, can effectively manage product assortment, drive sales performance by setting and achieving targets, and collaborate to optimize store layout and product placement.
• Client‑Centric Advocate: An individual dedicated to creating exceptional client experiences through storytelling, optimizing the "savoir faire" and heritage in the selling ceremony, and continuously improving client satisfaction.
• Operational Acumen: A professional capable of overseeing operational processes, managing inventory, maintaining efficient workflows, and ensuring a well‑organized and compliant team environment.
• Developer of Talent: A leader who identifies training needs, conducts performance evaluations, provides constructive feedback, and supports team members' growth and success, particularly in enhancing client service skills.