Team Leader, Retail

Yobe Ventures Sdn Bhd; Selangor; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Medical Insurance

Performance Bonus

Company Trip

Training Provided

Staff Discount

Job summary

Yobe Malaysia is seeking an experienced Outlet Supervisor to lead operations at PJ outlets and potentially relocate between outlets within the area.

You will manage ice cream production, equipment functionality and SOPs, supervise staff scheduling, stock control, and deliver warm, efficient service that reflects the brand. Fluency in BM and English is required; Mandarin is a plus.

Qualifications

• Expert in ice cream machine operation and SOP management.
• Experience scheduling and coordinating staff timelines.
• Stock control and willingness to train others.

Responsibilities

• Food preparation and production per SOPs.
• Maintain outlet cleanliness and hygiene standards.
• Guide team in ice cream machine usage, maintenance and safety.
• Schedule and coordinate staff timelines.
• Provide fast, friendly service and ensure customer satisfaction.

Skills

Ice cream machine

Team management

Staff scheduling

Stock management

SOPs & hygiene

BM & English

Tools

Grab app

Food panda

Touch 'n Go

Shopee Pay

QR Pay

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirement

• Mandatory experience: Expert and experience in using ice cream machine and swirling ice cream/froyo (Functioning/cleaning/trouble shooting/planning and managing SOPs).
• Based at PJ Outlet (May need to handle multiple outlets and be relocated between multiple outlets within the area)
• Good communication skills in BM and English. Mandarin is an advantage
• Expert and experience in using ice cream machine (Functioning/cleaning/trouble shooting/planning and managing SOPs).
• Experience in scheduling, planning, coordination of staff timeline
• Experience in stock management and open to learn and pass on knowledge to the team
• Experience in team management and have the ability to monitor and and create harmony between team members
• Ability to work independently with minimal supervision from HQ
• Flexible and able to handle urgent requests promptly
• Warm, cheerful, friendly and energetic personality
• Familiar with basic mobile apps usage such as grab ordering/food panda / Touch and Go / Shopee Pay / QR Pay

Responsibility

• Food preparation and production, packaging including froyo, toppings and other menu items according to Yobe Malaysia SOPs
• Maintaining food quality, hygiene and presentation according to Yobe Malaysia SOPs
• Performing daily tasks including frontline duties, restocking, maintaining overall outlet cleanliness
• Guide team member to use ice cream machine (Functioning/cleaning/trouble shooting/planning and managing SOPs).
• Scheduling, planning, coordination of staff timeline
• Stock management and open to learn and pass on knowledge to the team
• Team management and need to monitor and and create harmony between team members, need to recruit and retain team member
• Assist customer throughout the ordering and payment process
• Maintaining fast, efficient and accurate service
• Ensuring every customer is made to feel welcome, with genuine positive customer service
• Ensuring excellent customer experience, reflecting brand’s values and service commit

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Performance Bonus
• Company Trip
• Training Provided
• Staff Discount