Team Leader

Yobe Ventures Sdn Bhd; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual Leave

Medical Insurance

Staff Discount

Performance Bonus

Company Trip

Job summary

Yobe Ventures Sdn Bhd in Shah Alam requires a dedicated outlet staff member skilled in ice cream machine operation, cleaning, troubleshooting, and SOP planning. The role covers frontline duties, stock management, and team coordination across outlets in the area.

Flexibility to relocate between outlets and communicate effectively in BM and English is essential; Mandarin is a bonus. Join a fast-paced team delivering delightful froyo experiences.

Qualifications

• Mandatory experience with ice cream machine operation, cleaning, troubleshooting and SOP planning.

Responsibilities

• Food preparation and production per Yobe Malaysia SOPs.
• Maintain food quality, hygiene and presentation per SOPs.
• Perform daily tasks including frontline duties and restocking.
• Guide team on using the ice cream machine (operation, cleaning, troubleshooting).
• Schedule, plan and coordinate staff timelines.
• Stock management and knowledge transfer to the team.
• Lead and retain team members, foster harmony among staff.
• Assist customers during ordering and payments.
• Maintain fast, efficient and accurate service.
• Create welcoming customer experiences reflecting brand values.

Skills

Ice cream machine

Staff scheduling

Stock management

Team leadership

Outlet coordination

BM & English

Mandarin a bonus

Independent worker

Fast, friendly service

Mobile apps familiarity

Job description

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Yobe Ventures Sdn Bhd – Shah Alam, Selangor

Mandatory experience: Expert and experience in using ice cream machine and swirling ice cream/froyo (Functioning/cleaning/trouble shooting/planning and managing SOPs).

Based at PJ Outlet (May need to handle multiple outlets and be relocated between multiple outlets within the area)

Requirement

Mandatory experience: Expert and experience in using ice cream machine and swirling ice cream/froyo (Functioning/cleaning/trouble shooting/planning and managing SOPs).

Based at PJ Outlet (May need to handle multiple outlets and be relocated between multiple outlets within the area)

• Good communication skills in BM and English. Mandarin is an advantage
• Expert and experience in using ice cream machine (Functioning/cleaning/trouble shooting/planning and managing SOPs).
• Experience in scheduling, planning, coordination of staff timeline
• Experience in stock management and open to learn and pass on knowledge to the team
• Experience in team management and have the ability to monitor and and create harmony between team members
• Ability to work independently with minimal supervision from HQ
• Flexible and able to handle urgent requests promptly
• Warm, cheerful, friendly and energetic personality
• Familiar with basic mobile apps usage such as grab ordering/food panda / Touch and Go / Shopee Pay / QR Pay

Responsibility

• Food preparation and production, packaging including froyo, toppings and other menu items according to Yobe Malaysia SOPs
• Maintaining food quality, hygiene and presentation according to Yobe Malaysia SOPs
• Performing daily tasks including frontline duties, restocking, maintaining overall outlet cleanliness
• Guide team member to use ice cream machine (Functioning/cleaning/trouble shooting/planning and managing SOPs).
• Scheduling, planning, coordination of staff timeline
• Stock management and open to learn and pass on knowledge to the team
• Team management and need to monitor and and create harmony between team members, need to recruit and retain team member
• Assist customer throughout the ordering and payment process
• Maintaining fast, efficient and accurate service
• Ensuring every customer is made to feel welcome, with genuine positive customer service
• Ensuring excellent customer experience, reflecting brand’s values and service commit

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Performance Bonus
• Company Trip
• Training Provided
• Staff Discount