Store Supervisor

Yobe Ventures Sdn Bhd; Selangor; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Annual Bonus

Medical Insurance

Staff Discount

Job summary

Yobe Malaysia is seeking an experienced Supervisor at our PJ Outlet with potential relocation between outlets within the area. You will manage ice cream production, ensure quality and SOP adherence, and lead a cheerful, capable team.

The role requires strong BM/English communication, experience with ice cream equipment, staff scheduling, stock control, and customer-focused service. Candidates should be flexible and proactive in a fast-paced environment.

Qualifications

• Mandatory experience with ice cream machines: functioning, cleaning, troubleshooting, and SOP planning.
• Based at PJ Outlet with possible relocation between outlets in the area.
• Good communication in BM and English; Mandarin is an advantage.

Responsibilities

• Food preparation and production including froyo, toppings, and other menu items per SOPs.
• Maintain food quality, hygiene and presentation per SOPs.
• Perform daily frontline duties: restocking and outlet cleanliness.
• Guide team on ice cream machine use, troubleshooting, and SOPs.
• Schedule, plan, and coordinate staff timelines.
• Manage stock and share knowledge with the team.
• Recruit and retain team, monitor harmony among staff.
• Assist customers through ordering and payment, ensure fast, accurate service.
• Ensure customers feel welcome and receive a great experience.

Skills

Ice cream machine expertise

Staff scheduling

Stock management

Team leadership

Multilingual (BM/English)

Tools

Grab ordering

Food Panda

Touch & Go

Shopee Pay

QR Pay

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Mandatory experience: Expert and experience in using ice cream machine and swirling ice cream/froyo (Functioning/cleaning/trouble shooting/planning and managing SOPs).

Based at PJ Outlet (May need to handle multiple outlets and be relocated between multiple outlets within the area)

• Good communication skills in BM and English. Mandarin is an advantage


• Expert and experience in using ice cream machine (Functioning/cleaning/trouble shooting/planning and managing SOPs).


• Experience in scheduling, planning, coordination of staff timeline


• Experience in stock management and open to learn and pass on knowledge to the team


• Experience in team management and have the ability to monitor and and create harmony between team members


• Ability to work independently with minimal supervision from HQ


• Flexible and able to handle urgent requests promptly


• Warm, cheerful, friendly and energetic personality


• Familiar with basic mobile apps usage such as grab ordering/food panda / Touch and Go / Shopee Pay / QR Pay

Requirement

Mandatory experience: Expert and experience in using ice cream machine and swirling ice cream/froyo (Functioning/cleaning/trouble shooting/planning and managing SOPs).

Based at PJ Outlet (May need to handle multiple outlets and be relocated between multiple outlets within the area)

• Good communication skills in BM and English. Mandarin is an advantage


• Expert and experience in using ice cream machine (Functioning/cleaning/trouble shooting/planning and managing SOPs).


• Experience in scheduling, planning, coordination of staff timeline


• Experience in stock management and open to learn and pass on knowledge to the team


• Experience in team management and have the ability to monitor and and create harmony between team members


• Ability to work independently with minimal supervision from HQ


• Flexible and able to handle urgent requests promptly


• Warm, cheerful, friendly and energetic personality


• Familiar with basic mobile apps usage such as grab ordering/food panda / Touch and Go / Shopee Pay / QR Pay

Responsibility

• Food preparation and production, packaging including froyo, toppings and other menu items according to Yobe Malaysia SOPs


• Maintaining food quality, hygiene and presentation according to Yobe Malaysia SOPs


• Performing daily tasks including frontline duties, restocking, maintaining overall outlet cleanliness


• Guide team member to use ice cream machine (Functioning/cleaning/trouble shooting/planning and managing SOPs).


• Scheduling, planning, coordination of staff timeline


• Stock management and open to learn and pass on knowledge to the team


• Team management and need to monitor and and create harmony between team members, need to recruit and retain team member


• Assist customer throughout the ordering and payment process


• Maintaining fast, efficient and accurate service


• Ensuring every customer is made to feel welcome, with genuine positive customer service


• Ensuring excellent customer experience, reflecting brand’s values and service commit

Benefits

• Annual Leave


• Medical and Hospitalisation Leave


• EPF


• SOCSO


• EIS


• Annual Bonus


• Medical Insurance


• Performance Bonus


• Company Trip


• Training Provided


• Staff Discount